Security Officer / Overnight Security Officer

at  OLS Hotels Resorts

QUALIFICATIONS

• Education: High school education or equivalent experience Valid California driver’s license and ability to drive stick shift required
• Experience: 1-2 years of experience required by position is one full year of employment or more in a related position with this company or other organization(s)
• Requires working knowledge of guest services and hotel’s services, policies, or operations
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information
• Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property
• Ability to stand, walk and/or sit and continuously perform essential job functions for the duration of the shift
• Hearing and visual ability to observe and detect signs of emergency situations
• Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 100 lbs
• Sufficient manual dexterity in hands
• Ability to climb stairs and ladders at a rapid pace
• Ability to perform duties within extreme temperature ranges

• As the Security Officer, you will conduct routine patrols of the entire property ensuring the safety and security of our guests
• Perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances, and threats to life and property to maintain a safe and secure environment
• Observe and report any discrepancies
• Knowing the complete hotel facilities and layout including emergency procedures
• Spend the majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions
• Requires verbal communication using pager and two-way radio, bending, stooping, and kneeling as in performing CPR
• Patrol parking lot ensuring the safety of guests and property
• Patrol interior hallways and public areas ensuring the safety of guests and property
• Prepare routine logs of the status of patrolled areas
• Prepare security incident report and notify appropriate managers when an incident occurs
• Escort guests when asked to parking lot areas and assist with luggage if needed
• Perform housekeeping duties during their absence overnight, assist the Night Auditor with guest calls
• In addition, perform duties of Engineer on Duty and assist with maintenance calls overnight
• Respond to guest questions regarding the hotel
• Know the layout of the hotel including all and all outlets’ locations and hours of operation
• Report and/or follow up on any complaints, or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience
• Attend emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff, and company assets
• Memorize and monitor life safety system installed at property including layout of the entire building, alarm pull stations, location of fire extinguisher and sprinklers
• Perform special projects and other responsibilities as assigned
• Maintain good working relationships and open lines of communication with all other departments
• Train, cross-train and re-train (when necessary) in all departments
• Assist Night Auditor/MOD whenever necessary
• Participate in hotel committees and task force assignments
• Abide by payroll policies, procedures (punch in/punch out), Meals and Rest Periods policy, and OLS Rules of Conduct
• Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for employees as well as guests
• Report any unusual occurrences and/or request to the General Manager
• Read and abide by all the regulations and rules of conduct stated in the associate handbook