Security Officer Retail Cardiff

at  Robinson Services

ABOUT US

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.
We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.
Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact careers@bidvestnoonan.com

DUTIES AS A RETAIL SECURITY OFFICER

• Act as a visual deterrent in store
• Liaising with Police and other emergency services
• Report / incident writing
• Conducting internal and external patrols
• The officer must ensure all training from the client and Bidvest Noonan are completed and adhered to while on duty
• Frequently liaising with store management on a weekly / daily basis to discuss store inventory results, high loss products and findings during patrols in order to reduce loss via theft in store
• Meeting and greeting customers in a professional and friendly manner
• To be able to de-escalate situations
• Reporting all incidents via the client specific link and also to the Bidvest Noonan Control room

JOB ROLE REQUIREMENTS AS A RETAIL SECURITY

• A valid SIA licence
• Strong Communication Skills
• Smart Appearance and in company uniform at all times
• Ability to work on your own initiative in a productive manner
• Ability to handle conflict situations in a professional manner
• Engaging with customers in a professional manner, always happy to help and ensure delivery of very high customer service
• Being a visual deterrent and having a strong presence in the store
• Completing all necessary paperwork on daily basis
• Liaising with store management and advice on findings of patrol and other criminally activities in a timely and professional manner