Security Operations Manager

at  OCS Group

ABOUT US

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be

ABOUT THE ROLE

Main Duties & Responsibilities

• Provide Account Management to allocated Clients within the division.
• Development of strategic partnerships with key stakeholders
• To support the Senior Operations Manager to ensure account profitability of your area.
• Creating and maintaining a profitable service delivery model for all contracts to include integration of bundled services
• Ensure that all employees are recruited, vetted and fully licensed in accordance with legislation and agreed Client and OCS HR policies and procedures
• Endorse new Company initiatives and ensure they are implemented
• Staff training in conjunction with both company and site guidelines and recording of same
• Health & Safety Audits

• Ensure scheduled and unscheduled site visits are conducted regularly within your region.

  • Develop the reputation of the Organisation as the preferred and expert Supplier to this sector. • Identification of new business opportunities for the Group in this Sector, to include both hard and soft services.

• To advise Service Director & Business Development Team of opportunities in this regard.

• Ensure contracts are operating to specification and performance of contracts are regularly audited in line with specification
• To ensure Senior Operations Manager is kept informed of any operational progress and any potential issues.
• Client relationships is critical to the success of any contract performance.
• Ensure client satisfaction is at a high across your associated region.
• Ability to identify, implement and manage change as necessary within your region, supported by the Senior Operations Manager
• Ensure accuracy of staff payments and full use of Timegate rostering tool in line with company expectations
• To manage staff holidays and ensure the appropriate level of recruitment is completed to maintain resilience across your region
• Performance Management & development of reporting team in association with HR policies and procedures
• Ensure business sector is fully compliant with Industry Standards, relevant employment legislation, JLC requirements, ISO and Company procedures & policies
• Prioritise health and safety at all levels.
• Ensure all incidents are reported as soon as possible after their occurrence.
• Ensure the management of on-site staff in line with company HR policies and procedures.
• Where necessary follow the appropriate IR steps if performance issues occur.

MAIN DUTIES & RESPONSIBILITIES

• Provide Account Management to allocated Clients within the division.
• Development of strategic partnerships with key stakeholders
• To support the Senior Operations Manager to ensure account profitability of your area.
• Creating and maintaining a profitable service delivery model for all contracts to include integration of bundled services
• Ensure that all employees are recruited, vetted and fully licensed in accordance with legislation and agreed Client and OCS HR policies and procedures
• Endorse new Company initiatives and ensure they are implemented
• Staff training in conjunction with both company and site guidelines and recording of same
• Health & Safety Audits

• Ensure scheduled and unscheduled site visits are conducted regularly within your region.

  • Develop the reputation of the Organisation as the preferred and expert Supplier to this sector. • Identification of new business opportunities for the Group in this Sector, to include both hard and soft services.

• To advise Service Director & Business Development Team of opportunities in this regard.

• Ensure contracts are operating to specification and performance of contracts are regularly audited in line with specification
• To ensure Senior Operations Manager is kept informed of any operational progress and any potential issues.
• Client relationships is critical to the success of any contract performance.
• Ensure client satisfaction is at a high across your associated region.
• Ability to identify, implement and manage change as necessary within your region, supported by the Senior Operations Manager
• Ensure accuracy of staff payments and full use of Timegate rostering tool in line with company expectations
• To manage staff holidays and ensure the appropriate level of recruitment is completed to maintain resilience across your region
• Performance Management & development of reporting team in association with HR policies and procedures
• Ensure business sector is fully compliant with Industry Standards, relevant employment legislation, JLC requirements, ISO and Company procedures & policies
• Prioritise health and safety at all levels.
• Ensure all incidents are reported as soon as possible after their occurrence.
• Ensure the management of on-site staff in line with company HR policies and procedures.
• Where necessary follow the appropriate IR steps if performance issues occur.