Security Patrol Officer

at  Legends Casino Hotel

JOB DESCRIPTION:

Responsible to safeguard all casino assets in the parking lot and casino premises by patrolling surrounding areas. Observe and report any unusual or prohibited activity and ensure team member/guest safety. Responsible to respond to calls of service and/or emergencies.

SPECIFIC DUTIES PERFORMED: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Maintain visibility and patrol all parking areas/entire casino premises to deter crime and safeguard assets.
• Performs assigned work duties in a guest service friendly and safe manner.
• Ability to effectively present information to guests and general public.
• Resolve any team member or guest/vendor disputes by directing them to the proper supervisor for resolution.
• Documents and prepares accurate and complete written records and reports in response to incidents, procedure violations, or criminal activities as responded to, observed and/or witnessed.
• Maintains company, team member and guest confidentiality on all activity.
• Control restricted parking areas and assign parking when necessary.
• Must attend and successfully complete mandatory training programs: Handcuffing, Defensive Tactics, CPR/First Aid, AED, etc.
• Performing security bicycle patrol and required to attend/pass bicycle patrol training course and be able to perform all required motor skills (as assigned).
• Be accountable to regulatory documents.
• Professional appearance and demeanor.
• Must have excellent verbal/written communication and problem solving skills.
• Maintain visibility while on duty to minimize the opportunity for loss or damage.
• Builds relationships inside and outside of their department / team to improve ways of working and provide a great guest experience.
• Models for the team, a strong work ethic and is visible, available and present for the guest and their team.
• Makes judgment calls based on understanding Legends Casinos’ Purpose, Values and Objectives while utilizing research, knowledge, and experience.
• Proactively shares guest feedback with executive management and peers in the spirit of continuous improvement.
• Finds ways to make good use of their strengths and talents.
• Be approachable and show empathy when appropriate.
• Be visible, alert and anticipate potential problem area.
• Be knowledgeable on the other department’s resources and provide friendly, helpful service.
• Maintaining privacy and confidentiality when assisting the guest’s needs.

Revised 09/19

JOB REQUIREMENTS:

SUPERVISION EXCERCISED: None.
LICENSE REQUIRED: Must obtain and hold a Class III gaming license while employed and complete an annual background check with TGA.
MINIMUM EDUCATION REQUIRED FOR POSITION: High School Diploma or GED required. Valid Washington State Drivers License required. One (1) year experience required in one of the following areas: Security, Law Enforcement, Military, Emergency Response or two years of customer service. Ability to pass a pre-employment drug test and criminal background check.
PHYSICAL REQUIREMENTS: Must be able to walk or stand for prolonged periods of time; ability to lift or move (50) lbs. or more. Stamina to ride a bicycle for prolonged periods of time up to ten (10) hours per day. Mobility to bend and/or stoop frequently. Frequently exposed to outside weather conditions, including variations in temperature and precipitation. Must be able to pass a physical fitness exam prior to hire. Ability to work any shift, work nights, weekends, holidays and events as required

• Maintain visibility and patrol all parking areas/entire casino premises to deter crime and safeguard assets.
• Performs assigned work duties in a guest service friendly and safe manner.
• Ability to effectively present information to guests and general public.
• Resolve any team member or guest/vendor disputes by directing them to the proper supervisor for resolution.
• Documents and prepares accurate and complete written records and reports in response to incidents, procedure violations, or criminal activities as responded to, observed and/or witnessed.
• Maintains company, team member and guest confidentiality on all activity.
• Control restricted parking areas and assign parking when necessary.
• Must attend and successfully complete mandatory training programs: Handcuffing, Defensive Tactics, CPR/First Aid, AED, etc.
• Performing security bicycle patrol and required to attend/pass bicycle patrol training course and be able to perform all required motor skills (as assigned).
• Be accountable to regulatory documents.
• Professional appearance and demeanor.
• Must have excellent verbal/written communication and problem solving skills.
• Maintain visibility while on duty to minimize the opportunity for loss or damage.
• Builds relationships inside and outside of their department / team to improve ways of working and provide a great guest experience.
• Models for the team, a strong work ethic and is visible, available and present for the guest and their team.
• Makes judgment calls based on understanding Legends Casinos’ Purpose, Values and Objectives while utilizing research, knowledge, and experience.
• Proactively shares guest feedback with executive management and peers in the spirit of continuous improvement.
• Finds ways to make good use of their strengths and talents.
• Be approachable and show empathy when appropriate.
• Be visible, alert and anticipate potential problem area.
• Be knowledgeable on the other department’s resources and provide friendly, helpful service.
• Maintaining privacy and confidentiality when assisting the guest’s needs