Security Screening Co-ordinator

at  Arena Group Ltd

GENERAL INFORMATION

City
Hillingdon, Uxbridge
State/Province
Greater London, London
Country
United Kingdom
Department
Technical Customer Services
Date
Monday, September 23, 2024
Working time
Full-time
Ref#
20034002
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Technical Customer Services
Seniority Level
Associate

SKILLSETS, EXPERIENCES & QUALIFICATIONS:

Ideally the candidate will have a HR/Security Vetting administration background and have:

• Up to date and broad knowledge of current Border Agency Legislation
• Compliance/referencing background preferred
• A strong customer focus with a commitment towards delivering results. Acts quickly in response to customer problems, takes ownership and sees them through to satisfactory conclusion
• High level of attention to detail
• Proficient analytical skills, with the ability to identify trends, root causes, and business reasons from queries, assimilating information quickly and accurately
• Ability to multitask and problem solve
• Strong communication skills (written and verbal), demonstrating effective negotiating and influencing skills, gaining buy in to new ideas and process improvements
• Discreet and sensitive to confidential information
• Ability to work as a team but also work independently and be able to self-organise a workload that has differing priorities ensuring that deadlines are met and milestones achieved whilst managing conflicting priorities for long term and short term goals
• Be able to liaise with people at different levels from HR Admin staff in Manila to senior managers in the UK by email, phone and conference call
• Have a high level of accuracy when producing reports, compiling pricing details etc.
• Excellent Microsoft skills, particularly Excel and MS SharePoint
• Candidate must have lived in the UK for the last 5 years and be willing to apply for CTC/SC Clearance (with Xerox’s support)

• Act as SME in relation to security screening requirements
• Be a first point of contact for screening questions/queries at Xerox. To answer specialist questions on different types of screening checks, the screening process, turnaround times etc. Includes translating screening requirements coming from
• Xerox’s clients into Verifile’s (3rd party screening provider) terminology.
• Liaise with the business and the client regarding screening requirements and provide pricing details for new types of checks and new screening packages.
• Work with the Employee AskHR Team (offshore) to determine who has been screened, what checks they had, place orders with Verifile for screening checks, and produce reports to show the status of screening which will be used by Xerox managers to report back to their clients. Participate in conference calls with Xerox managers to discuss these reports.
• To ensure that all candidates complete the online screening forms correctly and ensuring candidates provide the correct RTW documentation
• Effectively communicating with all stakeholders on a daily basis in regards to the screening process
• Updating Screening trackers/registers on a daily basis and transfer screening data to HR system and generate reports to identify expiry and pro-actively commence re-validation
• Supporting the wider Delivery Operations Support Team and undertake ad hoc project work
• Manage system access requests and support administrative tasks as necessary.