Security Supervisor

at  Apache Lonestar Casino

JOB OVERVIEW

We are seeking a dedicated and experienced Security Supervisor to oversee our security operations and ensure the safety of our premises, personnel, and assets. The ideal candidate will possess strong leadership skills, a keen eye for detail, and the ability to manage conflict effectively. This role requires a proactive approach to surveillance and loss prevention while maintaining compliance with all safety regulations.

SUMMARY:

• Knowledge of basic accounting, math, and record keeping practices and procedures.
• Knowledge of business English, proper spelling, grammar, and punctuation, and basic arithmetic.
• Knowledge of casino software programs and equipment related to cage operations.
• Ability to communicate effectively, both verbally and in writing.
• Ability to complete and pass Title 31 training and assessment.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to maintain confidentiality.
• Ability to establish and maintain professional relationships with co-workers at all levels.
• Ability to work independently and meet strict timelines.
• Ability to make solid decisions and exercise independent judgment.

EDUCATION AND/OR EXPERIENCE

· High School Diploma or GED
· 1 yeas of security experience.
· Casino experience preferred.

· Knowledge of security operations, principles and practices including investigation, patrol, communications, records, community/public relations, and crime prevention.

• Skill in establishing and maintaining effective working relationships with other law enforcement/regulatory agencies, departmental staff, tribal officials, and the public.

· Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
· Ability to interpret applicable federal, state, county and local laws, regulations, and requirements.
· Ability to establish and maintain professional relationships with co-workers at all levels.
· Ability to work independently and meet strict timelines.
· Ability to be persuasive and tactful in controversial situations.
· Ability to prepare accurate, complete, and legible reports and present detailed, accurate and objective oral presentations and response to questions.
· Ability to establish and maintain excellent working relationships with other individuals of varying social and cultural backgrounds.
· Ability to make intelligent and effective decisions in routine and emergency situations.
· Ability to communicate efficiently and effectively both verbally and in writing.
· Ability to complete and maintain CPR, AED, TIPS and First Aid certifications.
· Valid driver’s license and clean driving record.
· Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.
· Tribal preference.

ESENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual. Must be able to perform each essential duty satisfactory.

• Oversees security team and improves staff effectiveness by counseling, training, and recommending disciplinary action for employees; planning, delegating, monitoring, and appraising job tasks and results in a timely manner.
• Ensures security reports and logs are accurate and completed in a timely manner.
• Conducts and oversees security briefings and meetings.
• Implements and participates in staff development and training programs.
• Assists security investigators and staff during investigations of gaming violations and other related security issues.
• Controls emergency situations, which may include resetting alarms, evacuation and/or shutdown of building.
• Patrols gaming floor, conducts check for open machines, floor bank, drop doors and lot checks; identifies and reports suspicious activities to appropriate personnel.
• Assists in training and development of newly hired staff.
• Performs all lobby duties, verifies age of patrons, opens doors, checks suspicious packages, and identifies intoxicated patrons.
• Verifies files, jackpot winnings and credits for accuracy, transports money, chips, tokens and markers.
• Controls access to restricted areas; checks for and reports all safety hazards.
• Performs inspections on a routine, daily, and monthly basis to include inspecting signs, aisles, walkways, fire suppression systems and fire extinguishers.
• Assists patrons with vehicle lockouts, lost and found and safety issues.
• Communicates with other security personnel using two-way radios according to established codes and procedures.
• Ensures employees adhere to all gaming policies and procedures; reports any violations to appropriate personnel.
• Conducts initial investigations by interviewing and obtaining written statements from customers/employees; completes a thorough and accurate report in a timely manner.
• Completes and verifies gaming paperwork, departmental logs, reports and parking violations.
• Oversees the Lost and Found program by ensuring that all items found are bagged and tagged and accounted for through written documentation.
• Confers with representatives of local government to ensure cooperation and coordination of Casino activities with law enforcement and firefighting agencies.
• Maintains professional and technical knowledge by conducting research, attending seminars, educational workshops, classes, and conferences; reviewing professional publications; establishing networks; participating in professional societies; conferring with representatives of contracting agencies and related organizations.
• Contributes to a team effort and accomplishes related results as required.
• Maintains confidentiality of all privileged information.
• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

· Ensures that all Casino employees are properly trained in Risk Management to ensure public safety.
· Ensures that all Casino injured customers are properly taken care of and an investigation of the incident is properly documented.
· Ensures that all criminal investigations are complete and properly documented.
· Responsibilities include proper testing, planning, assigning, and directing work; addressing complaints and resolving problems.
· Authorized to address any individual not wearing an approved ID badge in non-public areas, or other persons in non-authorized areas.