SEIDOR Networks - Renewals Administrator (JHB)
at Seidor
Johannesburg, Gauteng, South Africa -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 24 Nov, 2024 | Not Specified | 29 Aug, 2024 | N/A | Platforms,Cloud,Customer Service,Sales Administration,Microsoft Office | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
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Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
We are looking for a Renewals Administrator to join a dynamic IT Managed Services team.
This is the perfect role for a self-motivated individual with a naturally enquiring mind with industry-relevant experience and the ability to work in a process-driven environment.
The successful candidate will be responsible for achieving no missed renewals on all agreements and configurations. Targets are underpinned by a KPI and driven by dashboards for visibility.
Ongoing internal and certification training will be performed to stay relevant in the industry.
As the candidate becomes integrated into the business and more proficient, he/she has the opportunity to get involved in other areas of the business.
ESSENTIAL KNOWLEDGE AND/OR EXPERIENCE:
- Sales administration & customer service
- Strong Microsoft Office 365 suite skills & experience
ADVANTAGEOUS CERTIFICATIONS, KNOWLEDGE, AND EXPERIENCE:
- Tertiary qualification in Information Technologies and/or computer sciences
- Advanced Microsoft Office Suite skills
- ITIL Foundation
- N-Central RMM
- ConnectWise PSA
- Mimecast
- Basic understanding of the following technologies & principles:
- Cloud hosting
- Routing
- Firewalling
- Internet connectivity
- Microsoft Office 365
- Azure and/or AWS Public Cloud platforms
Responsibilities:
ROLE REQUIREMENTS
- Matric certificate
- Minimum 5-years industry-relevant customer success and renewal administration
- Must be willing to learn new skills & technologies
- Must be willing to complete predetermined certifications at regular intervals
KEY RESPONSIBILITIES
- Renewal of various customer contractual services
- Meet predetermined renewal results
- Assist in managing the end-to-end renewal process with customers
- Collaborate with the account manager to address customer renewal queries
- Maintain accurate and timeous records in the renewals system
- Identify opportunities for upselling or cross-selling during the renewal process
- Prepare customer renewal proposals and documentation
- Timeous processing of customer service cancellations
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Trade Certificate
Matric certificate
Proficient
1
Johannesburg, Gauteng, South Africa