Self Pay Manager

at  Spire Healthcare

SELF-PAY MANAGER | SEAHAM - SUNDERLAND | COMPETITIVE SALARY PLUS EXCELLENT BENEFITS | PERMANENT - FULL TIME

Due to period of innovation, Spire Healthcare’s North East hub are recruiting for a Self-Pay Manager. We are looking for driven, customer focused individuals to join our team on a full time and permanent basis.
Full training will be provided and this is a real opportunity to commence your healthcare career.
Shift patterns will vary between 8am and 7pm Monday to Friday and a half day on occasional Saturday’s. Please note - induction will be full time for a minimum of 2 weeks (9am to 5pm) - please only apply if you are able to commit to these shifts.

• To be the manager within a team of multi-skilled administrators who can adapt to the demands of the business and to drive operational performance
• To adhere to HR policies and procedures within the self-pay, including managing sickness, annual leave and underperformance management
• Ensure all team member’s have monthly 1-2-1’s and feedback sessions and EE’s set
• Ensure all calls are answered in a timely manner in line with operational KPI, delivering high standards of customer service at all times. Carry out quality assessments regularly and give feedback to the team
• Plan the workforce in line with activity and to ensure the timely management of all team members tasks associated with self-pay
• To work through and process KPI’s weekly and get to the root of any process issues that will then improve the scores
• To ensure all necessary spreadsheets, systems and processes are updated throughout the working day and to provide the Director of Shared Services, SMT and HoDs with any data as required
• Attend and contribute to regular departmental meetings and keep up to date on all hospital/support centre matters relating to self-pay