Seller Success Manager III (Account Manager)

at  Best Buy

We are hiring immediately for an Account Manager, which we call Seller Success Manager III, at Best Buy.
As the Seller Success Manager III you will play a vital leadership role on our team committed to driving sales and finding solutions for our commercial/Marketplace clients. You will be a trusted business advisor,
help grow our team and our business while provide amazing customer service.
In this role, the successful candidate is needed to be in the greater Vancouver, BC area, where we practice a remote first working model, leveraging in person interactions for strategic, collaborative, and social
purposes.
Join our collaborative team as a Seller Success Manager III (Account Manager) today!

What you’ll do:

• Oversee a team of associate seller success managers, ensuring smooth communication and service for our marketplace sellers while handling a portfolio of key accounts.
• Mentor and develop our associate seller success managers.
• Support in business planning and versioning exercises, including monthly and quarterly analysis and insights development.
• Provide analysis support to all seller success managers for retrospectives and promotions planning.
• Be the escalation point for customer/seller and/or seller/seller issues.
• Proactively identify areas requiring improvement (in process or technology); instrumental in helping formulate and execute solutions.
• Deliver tangible value to assigned sellers, measured in GMV improvement YoY.
• Lead projects that deliver long-term team success.
• Stay current on industry trends and competitive landscape to anticipate customer needs.

What we’re looking for:

• 7 + years of category management experience, preferably in ecommerce retail buying/merchandising environment.
• Strong leadership and mentorship skills.
• Strong communication, negotiation, and problem-solving skills.
• Proven track record of achieving and exceeding sales targets.
• Ability to think strategically and identify new business opportunities.
• Expert in data analytics tools & conceptual data analysis and insight creation (i.e. Power BI, Adobe, NPD, Excel, Microsoft etc.)
• Highly proficient at Salesforce, CRM and/or email distribution systems.
• Ecommerce or Marketplace Experience.

Why you’ll love it here:

• Employee discounts on awesome tech from day one.
• Flexible health benefits and wellness program.
• TFSA and RRSP programs.
• 100% matched company pension plan.
• Training programs to build new and transferable skills.

About Best Buy Canada
As Canada’s destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.
We believe in a fair and inclusive hiring process. We encourage you to apply if you may not meet all the requirements.
Join our amazing team!
We are looking for people just like you.
Annualized base pay range
$85,000.00 - $90,000.00
Starting pay offered will consider skills and experience. Your pay can grow as you build your career with us.
Suite 102 - 425 West 6th Avenue, Vancouver, BC V5Y 1L3

• Oversee a team of associate seller success managers, ensuring smooth communication and service for our marketplace sellers while handling a portfolio of key accounts.
• Mentor and develop our associate seller success managers.
• Support in business planning and versioning exercises, including monthly and quarterly analysis and insights development.
• Provide analysis support to all seller success managers for retrospectives and promotions planning.
• Be the escalation point for customer/seller and/or seller/seller issues.
• Proactively identify areas requiring improvement (in process or technology); instrumental in helping formulate and execute solutions.
• Deliver tangible value to assigned sellers, measured in GMV improvement YoY.
• Lead projects that deliver long-term team success.
• Stay current on industry trends and competitive landscape to anticipate customer needs