Senior Access Control & Security Administrator - UAE National

at  Serco Plc

Make a difference every day
We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by “Bringing National Visions to Life”.
Your Opportunity
We are looking for a Physical Security Officer to drive and deliver a compliant, effective and efficient service to all employees, contractors and visitors, relating to airport pass requirements, in order to achieve operational and business objectives.
An ideal candidate should possess effective communication skills, have strong attention to details and information monitoring, maintain discretion when dealing with people and documents, should be customer-focused with a drive to deliver exceptional service.
This role location will be based in DWC, Al Maktoom Airport, at Dubai Air Navigation Services (DANS). DANS provides air navigation services at four airports in the UAE, one of which is the world’s busiest airport for international passengers, where their mission is to empower and develop all their people in delivering world-leading air navigation services that exceed every standard, assure their customers, and shape global innovation.
Key Accountabilities
Ensure the completion of all activities required to ensure all employees, contractors and visitors are fully supported and able to obtain the required passes on time.
Supporting applicants in completing applications and obtaining any supporting documentation. Ensuring all documentation provided is fully compliant with current requirements, and is managed in line with policy and statutory obligations
Responsible for ensuring the correct procedures for all types of airport security and other passes are followed. Keep up to date with any changes to the pass application process and ensure the update of the internal processes, procedures and policies as and when required.
Liaison with key stakeholders including the Police, Airport Pass Offices, airport authorities and the applicants, track all pass applications and ensure applicants are kept informed of progress. Forming and maintaining professional working relationships with all stakeholders is essential.
Manage the maintenance and updates to databases, files and trackers in line with operational, statutory and audit requirements, standards and policies and ensure data integrity at all times.
Work efficiently and comply with all office systems, standards, policies and procedures.
Answer all telephone calls professionally, promptly and effectively, redirect calls appropriately and where necessary take message and pass these to the correct person.
Adhere to the applicable information security policies and procedures of dans.
Attend Safety and Information Security awareness sessions conducted within dans.
Specific Requirements
Minimum of 2 years’ experience in data processing and in and administration position
Knowledge of online/manual government pass application processes
Knowledge of airport security requirements, including physical access control
Aviation industry experience preferable
Knowledge of administration and management processes within a large organisation
What’s in it for you?
At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:
Competitive monthly pay and allowances that are commensurate with the role and industry standards
Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
We care deeply about our colleagues’ wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information

Please refer the Job description for details