Senior Account Handler – Professional, Financial & Cyber

at  The Ardonagh Group

Job Title: Senior Account Handler – Professional, Financial & Cyber
Location: London/Hybrid (Typically 2/3 days in the office)
Type: Full time - Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)
At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.
Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.
Our offices are lively and exciting places to be, but we understand that life needs flexibility and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

THINK YOU DON’T MEET EVERY REQUIREMENT?

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive . If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

SOME OF THE KEY ACTIVITIES OF THIS ROLE ARE:

• Manage operational risk by ensuring invoice debiting is actioned by due date and consistently review efficiencies
• Manage day to day operations of all Binders, Schemes and facilities within business
• Point of referral for enquiries
• Tracking and achieving all KPl’s and SLA’s
• Assisting in the preparation of key placement documentation ensuring meeting with minimum standards, following Bishopsgate processes and market Compliance
• Initiating and overseeing the processing function, supporting the processing technicians with the resolution of queries as appropriate
• Deliver effective technical training to develop competency across the business
• Responsible for policy wordings all other technical documents
• Maintaining an accurate and compliant record of the placement via GXB
• Responsibility for internal technical file audit framework and delivery
• Oversight and ownership of key contractual dates, including payment warranties, subjectivities and NOC’s
• Work with Clients and Brokers to address Cash & Credit Control issues, identify route cause of any recurring issues and propose changes to the process to bring improvements

WHAT YOU WILL DO:

Establish and maintain relationships with key Ardonagh Specialty colleagues, and stakeholders including:

• Risk & Compliance
• IT and Digital
• Management Information
• Business Entity Team

The ultimate objective of this role is to oversee the delivery of an efficient and enhanced end to end operations service to our Clients and our Brokers/ Account Executives. This includes:

• Responsibility of the performance, development and day to day operations of the technical team. You will need excellent communication and commercial ability to make business decisions and work with the wider insurer market.
• Oversee the service delivery provided by our Technical Team and 3rd party providers; ensuring positive collaboration and support.
• Maintain awareness of the end-to-end processes relative to IBA, Premium Processing, Claims and all middle office task