Senior Account Manager

at  Adform

ABOUT US

Adform is the only global, independent and fully integrated advertising platform built for modern marketing. Its unique enterprise technology – Adform FLOW – harnesses superior user experience and a scalable, modular and open architecture, to enable seamless management of the whole campaign lifecycle. It provides clients with enhanced control and transparency across their advertising operations, including ownership of all data from their campaigns. Since 2002, Adform has developed technology to enhance human/machine collaboration and deliver augmented intelligence, thereby amplifying business results for its clients around the world

In the Revenue and Operations department, the mission is to promote, sell, onboard, and service the products built by our technical teams and departments. This means a deep focus on a 360-degree commercial strategy that helps take new products to market and promote and maximize clients’ usage and experience with existing products.
You are part of the Account Management Team in DACH, responsible for managing an assigned portfolio of key accounts, building the relationship with the clients and focusing on creating the strategy for the growing of existing Clients’ business with the help of Adform platform and products. Make sure that they get the best customer experience and promote Adform as the best Ad tech company. Drive new business opportunities through up-sell and cross-sell activities.
You should have a passion for marketing, technology and specifically AdTech and be driven by building, developing & managing consultative client engagements in Germany with strategic clients.

We hope you are ready to change the game! Be ready to:

• Manage a portfolio of business across key strategic clients, overseeing relationships as a strategic advisor, guiding problem-solving discussions and providing best-in-class client services
• Deliver account revenue growth by engaging existing clients about Adform products and how they can be leveraged to solve their business challenges, goals and objectives
• Create and own the account plan, targets and goals, develop sales velocity to meet the targets, manage customer service levels and profitability;
• Proactively monitors customer behavior and campaign results, reaches out to the client to offer optimizations
• Monitors customer experience and satisfaction results and collaborates closely with Global Customer Support teams to coordinate communication and client care
• Handle objections, escalations and account revenue challenges, manages possible solution deployment risks
• Show thought leadership and keep up to date with recent market and industry trends in local market, attend industry events with clients
• Support and share know-how with other team members in order to reach business goals and revenue objectives, work with relevant team members (Sales and Services) to assure the best platform experience.

Attitude First. Everything else will follow. We can grow together faster if you have:

• Extensive experience in media or a related industry, ideally with programmatic experience
• Thinking strategically and achieving long term goals for the assigned accounts
• Proven track record of driving revenue growth with large customer accounts
• Solid background and fluent understanding of the Programmatic market and industry
• Ability to build strong relationships with internal and external stakeholders, executive team and industry groups. Execute in an intense and fast-paced environment
• Excellent influencing and negotiation skills
• Excellent presentation skills
• Excellent English communication skills – both verbal and written

Stand out by having:

• Understanding of marketing strategies and how media, programmatic, data, measurement and technology fit into the full picture
• Proactively and persistently curious, able to clarify and understand client’s existing commercial and business needs and future challenges

Our promise to you:

• You’ll be surrounded by a dynamic, inspiring and international environment that puts client value in focus
• We behave with decency. We strongly commit to fostering an inclusive and diverse work environment so we encourage applications from candidates of all backgrounds, experiences, and identities
• You’ll be given challenging and unique tasks with creative approach to problem-solving and ownership
• We are team players and work closely with different teams to reach common goals
• Being ambitious is what helps us grow and we want to share our future ambitions with You
• We stand tall by acting with courage and treating every mistake as a valuable lesson
• Adform cares about You so we offer a competitive salary package based on your experience, 5 days 100% per year for taking care of sick child, 2 weeks paid paternity leave, the annual train pass is compensated monthly with the salary payment (max monthly cost cap is 110 EUR), 100% covered by Adform: 1 moving day, 2 wedding days, 2 bereavement days

Adform is an equal opportunity employer with a global perspective. We remain committed to creating an environment that not only respects different backgrounds but celebrates them too. We believe that diversity in all its forms enhances our teams’ creativity, innovation, and effectiveness, and therefore we value different backgrounds, perspectives, and skills.
We are committed to creating a work environment where Adform employees feel valued for who they are and what they can contribute, free from any type of discrimination.