Senior Account Manager, Client Services

at  Influencer

WHO ARE WE?

We are the originators of influencer marketing.
Influencer is an agency built at the intersection of creativity, data, and technology with a unique ‘people power & platform power’ approach.
From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience.
Campaigns are underpinned by Influencer’s game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world’s leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta.
We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the ‘True Human Influence’ movement; on a mission for creator campaigns to be judged in the same way as other media activations - underpinned by measurement partners such as ThisThat, Neilsen, and Relative Insight.
Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 120+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - they work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences.

REPORTING OF THE ROLE

This role reports to the Account Director, Client Services

ROLES & RESPONSIBILITIES:

• Support the Account Director by being the delivery focussed driving force; creating timelines, creator briefs and treatment decks and ensuring the team is proactively sharing internal updates on campaign status.
• Helping to build and foster strong client relationships, manage expectations and share updates and actions
• Oversee and manage your respective campaigns internally, using TikTok’s platform TTCX, our platform Waves and ensuring the wider team have accurately uploaded content and organised creator payments on our team Monday.com boards
• Lead on creating campaign case studies and Post Campaign Analysis reports where applicable, demonstrating an ability to convert data and campaign insights into key learnings & able to confidently present to clients
• First port of call for the team for any campaign delivery related issues are presented, and to be the filter to escalate to the Account Director where necessary and appropriate.
• Assist the Account Director on thought provoking creative strategy and campaign execution tactics
• An exceptional performer and highly organised & effective leader focused on continuously improving client service and delivery for high impact results
• Team line management of Account Executives and Senior Account Executives within the team, inclusive of daily management tasks, training and personal development plans