(Senior) Account Manager (m/w/d) - Temporary for 12 months

at  HSBC

EINLEITUNG ZUR STELLE

HSBC Germany is part of the HSBC Group. We are looking for employees (m/f/d) with personality! People who stand up for our common goals as well as for each other, while at the same time finding convincing solutions for our customers. If you are looking to combine seemingly incompatible things at your next employer, we would like to welcome you at HSBC.
To strengthen our team in Düsseldorf, we are looking for someone to fill the following position with immediate effect: (Senior) Account Manager (m/w/d) - Temporary for 12 months
The purpose of the role of the Senior Account Manager is to support a range of clients with their day-to-day enquiries, managing the provision of client service support to high-valued Global Liquidity and Cash Management clients and ensuring client expectations are surpassed. You will be providing first-point support for the Global Banking Clients (FIG/NBFI/Agency Banks) and their day-to-day banking enquiries and providing support to their Client Service Team Leader to enable the team to partner with Sales, Relationship Managers, Product Management and Operations to identify customised, competitive solutions.

REQUIREMENTS

• University Degree or banking apprenticeships with min. 3 years work experience in similar position
• Previous experience in customer service, planning and prioritising own time effectively, aware of responsibilities and committed to delivering these efficiently.
• Ability to set priorities to meet challenging deadlines within pre-defined SLA’s with key awareness of time critical events, ensuring objectives are achieved and reviewed against performance.
• Taking ownership of issues and liaise with the relevant parties to make informed decisions based on experience and information to hand to effectively resolve problems, taking initiative to resolve with minimal information.
• Both spoken and written communication skills with experience of adapting your style and approach to the audience and message being delivered
• Availability to undertake the travel required for this role, i.e. potentially some limited domestic and overseas travel
• Fluency in written and verbal professional English and German
  Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

• Managing and resolving day to day complex queries from the clients supported in the team, including escalation management and complaint logging
• Establishing and maintaining excellent working relationships with key stakeholders in line with HSBC’s engagement culture and being a positive influence on a one team environment
• Accountable for supporting the delivery of client service excellence as well as effectively managing any risks and issues.
• Helping the Client Service Team Leader identify and introduce service improvements to improve the overall client experience, review client interactions providing client education on the self service tools available.
• Interaction with other global units including clients, global service teams (GSCs), Sales, Product Management and other elements of Client Management