Senior Account Manager (Operations & Tech)

at  Ted Experience

ABOUT TED:

At ted, we specialise in deploying large-scale workforces to drive sales, audits, and product demonstrations across the globe. Our operations are continuous, seamless, and precisely managed for some of the world’s leading companies and brands. Leveraging our cutting-edge ted-tech platform, we enable, manage, and report on these activities in real-time via cloud-based dashboards. By recruiting, training, and managing substantial contingent workforces, we ensure our clients’ businesses thrive. We don’t just collaborate; we form true partnerships, simplifying complex operations to deliver success at scale.
What sets ted apart is our bespoke, low-code technology platform, designed to craft tailored solutions that address the unique needs of each client. Much like Savile Row tailors a suit, we meticulously build technology platforms that are both efficient and cost-effective, reflecting the specific challenges of your industry.
“People, simplified” encapsulates our commitment to making the complex task of managing large, diverse workforces straightforward and effective. At ted, we blend expert staffing, innovative technology, and streamlined processes to remove the typical challenges associated with working with people at scale. We simplify everything from recruitment and training to deployment and management, ensuring that our clients can focus on their core business while we handle the intricacies of workforce management. It’s about delivering exceptional results with minimal hassle—people management made easy.

CANDIDATE REQUIREMENT & SKILLSETS

You will have around 5 years minimum working within a brand experience, tech or staffing agency and/or field marketing agency in an operationally or tech-focused role. A detailed understanding of the staffing, experiential and/or field marketing sector is key. Preferable that you will be working now or will have held previous role(s) in a field marketing agency. You will have a passion for the industry and be able to clearly demonstrate your ability to understand our technology to able to become a subject matter expert in ted tech.
You will be a ‘people person’ and a ‘detail orientated’ individual. A brilliant and clear communicator, you’ll thrive on naturally forging relationships with team members and clients and have a confident and energetic presence. A love of technology and how to use the agency’s own technology to drive efficiency and solve complex management issues is key.

SPECIFIC EXPERIENCE

• Highly presentable and ability to personally convey our brand attributes – professional, knowledgeable, confident, honest, and trustworthy
• A decent level of social capabilities played out in client relationship building
• Aptitude for system processes, development, and compliance management for ted tech
• Intermediate to advanced use of Microsoft Excel, and strong initiative for self-learning as reporting requirements develop over time
• Fluency in Microsoft PowerPoint for building training materials for ted tech, for internal employees and wider external teams
• High level of written English and eye for detail in producing both internal and external copy
• Excellent attention to detail and meticulous personal admin
• Highly motivated and disciplined individual able to work on their own initiative and ‘make things happen’ through a determined resolute approach
• Ability to assist with, or take ownership of, technology updates and automations

THIS ROLE

Operations, technology, and the staffing functions are at the core of the agency proposition. This role oversees the technology used at the heart of our business and for one of our most important clients, working on a partnership account that deploys a trained workforce to demonstrate and sell a product in various retail channels leveraging ted tech for data-informed business decisions. This role is challenging, target driven and is operationally complex.