Senior Account Manager

at  razorblue Careers

RAZORBLUE REQUIREMENTS:

We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own personal growth mindset, we would love you to apply.
Strong communication, presentation, and relationship-building skills
Excellent time management and attention to detail
Adaptable and proactive approach to evolving client needs
Proficiency with Microsoft Office suite
Must hold full clean UK Driving Licence
Must be able to deal with technical product information
Excellent proven IT background, ideally for a Microsoft Partner/Managed Service Provider
Ability to persuade, influence and negotiate effectively at all levels within and outside the organisation.
Well versed in managing a busy workload and adhering to deadlines.
Excellent conversational fluency in English is required to clearly explain complex technical issues
Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.

RAZORBLUE GIVES:

Working for an IT partner isn’t for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate.
If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.
We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.

We are looking for a Senior Account Manager to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass:
Operate as the lead point of contact for your portfolio of clients.
Build and maintain strong, long-lasting customer relationships.
Hold regular reviews with clients in accordance with Account Management Procedure
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Liaise with technical teams to design and develop tailored IT solutions that meet the client’s needs
Provide feedback to technical technical teams based on clients needs, aiding in the continuous improvement of the solutions offered
Provide support, mentorship and advice to colleagues when required.
Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must!
Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.