Senior Account Manager, Securities Lending

at  Northern Trust Corp

About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Role
Securities Lending are seeking an experienced Senior Account manager to support our account management team.
The successful candidate for this role will act as primary contact for specific Securities Lending client base in EMEA.
The candidate will be expected to take lead on all client related matters delivering a high quality service, whilst identifying additional revenue opportunities.
The candidate should demonstrate a strong understanding of Securities Lending and be confident in presenting to clients face to face.

The key responsibilities of the role include:

• Act as account manager for specific client base – be lead contact for all client correspondence, addressing any issues, identifies revenue opportunities for client and provides service review meetings.
• Works with relationship management team in managing more complex client relationships including acting as the key contact for day to day questions, reporting and compliance. Support developing additional business, client presentations, and coordinating meetings and actions.
• Responsible for the onboarding and maintenance of client profiles into system – this includes managing stakeholders and ensuring all tasks are completed on time and to the quality required
• Oversees development of appropriate action plans for client queries and requests, ensuring communication to internal and external partners and following control procedures to enable seamless execution
• Identifies service efficiency enhancements, process improvements, and facilitates service delivery using creative and proactive measures.
• Acts as a technical subject matter expect for other teams to rely on for securities lending queries, processes and/or procedures for delivery of services.

Skills/ Qualifications:

• Proven experience in client servicing.
• In depth knowledge of Securities Lending
• Ability to think strategically, collaborate productively and problem solve effectively.
• Ability to develop and contribute to high quality content such as presentations, RFPs, and responses to client inquiries.
• Experience in presenting and explaining detailed concepts to clients
• Experience in using Microsoft Office suite (advanced Excel, Access, PowerPoint, Power BI skills).

Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at
MyHRHelp@ntrs.com
.
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater

• Act as account manager for specific client base – be lead contact for all client correspondence, addressing any issues, identifies revenue opportunities for client and provides service review meetings.
• Works with relationship management team in managing more complex client relationships including acting as the key contact for day to day questions, reporting and compliance. Support developing additional business, client presentations, and coordinating meetings and actions.
• Responsible for the onboarding and maintenance of client profiles into system – this includes managing stakeholders and ensuring all tasks are completed on time and to the quality required
• Oversees development of appropriate action plans for client queries and requests, ensuring communication to internal and external partners and following control procedures to enable seamless execution
• Identifies service efficiency enhancements, process improvements, and facilitates service delivery using creative and proactive measures.
• Acts as a technical subject matter expect for other teams to rely on for securities lending queries, processes and/or procedures for delivery of services