Senior Account Manager - Team Lead

at  ICF

Description
Title: Senior Account Manager – Team Lead
Location: Remote CA - Must be located in Southern California

READY TO MAKE A DIFFERENCE?

ICF is seeking an experienced Senior Account Manager to influence multifamily property owners, property managers, and contractors to identify energy efficiency opportunities and facilitate participation in energy efficiency programs in Southern California. The Senior Account Manager will provide sales, account management, and field support for customers considering upgrading and retrofitting electrical and natural gas equipment and systems. Additionally, the Senior Account Manager will leverage their sales and management experience to lead and develop a team of highly functional Account Managers. The position is home-based, but will require some travel to meet with contractors, vendors, and customers in Southern California. The position will be responsible for building and maintaining an account base that achieves same year savings and builds following year pipeline.
The Senior Account Manager position will be responsible for helping customers and trade allies understand the programs and incentives available to maximize their efficiency options. This will include working with end-users, dealers, and contractors to explain the benefits of efficiency measures and assisting customers through the enrollment process to achieve savings goals and establish repeat business through high quality customer service.

WHAT WE NEED YOU TO HAVE (MINIMUM QUALIFICATIONS):

• Bachelor’s Degree with 3+ years of experience in technology sales, engineering, and/or energy efficiency OR
• 6+ years of related work experience in equipment or technology sales, engineering, and/or energy efficiency programs
• 1+ years of experience in people management
• Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check

PROFESSIONAL SKILLS YOU WILL USE:

• Excellent interpersonal skills with strong outreach and communications abilities.
• Sales experience and the initiative to embrace continuous learning toward becoming an expert on the programs and technologies you represent.
• Well-developed phone presence and high comfort level in initiating conversations.
• Excellent written communications skills.
• Self-motivated with the ability to work independently.
• Strong organizational skills.

• Influence multifamily property owners, property managers, customers, and contractors (mechanical, electrical, plumbing, and general) by conducting calls and face-to-face meetings daily to identify energy efficiency opportunities and facilitate participation in energy efficiency programs.
• Provide sales, account management, and field support for customers considering upgrading and retrofitting electrical and natural gas equipment and systems.
• Responsible for building and maintaining an account base that achieves same year savings and builds following year pipelines.
• Contribute to the deployment of program marketing and outreach campaigns.
• Help customers, distributors, trade allies, and all stakeholders understand the programs and incentives available as well as the benefits of the energy efficiency measures.
• Maintain strong ongoing communications with program participants to assess their needs and to receive feedback on their experience with the program.
• Contribute to the evolution of program strategies and the design of program features and services.
• Perform presentations and orientations to prospective property owners, property managers, customers, and contractors at industry conferences and association events.
• Meet individual goals assigned to you and contribute to team goals. Team goals are aligned with customer expectations.
• Create and present weekly and monthly summary reports for the program manager, ICF leadership, and/or the client.
• Prepare status reports to accurately describe activities in the field and to monitor progress towards program goals on contractor/consultant participation and the completion of eligible projects.
• Lead a team of account managers, which includes training and mentoring junior staff.
• Management of direct reports including but not limited to timesheet/expense approval, PTO approval, regular individual check-in meetings, and annual performance reviews.
• Direct oversight of program budgets and tracking & reporting Key Performance Indicators
• Assist in the direct support of client outreach, meetings and ad hoc requests including 1-on-1 monthly client meetings. Bring forth consolidated information from the AM team to help the client better understand challenges and opportunities.