Senior Account Manager

at  Whalar Group

Job Title: Senior Account Manager
Level: Associate Director
Work Location: Berlin (Remote First but need to be able to come into office when needed)
Start Date: ASAP
Named one of WorkLife’s 50 Best Places to Work and one of Fast Company’s Most Innovative Companies, Whalar Group is a global creator company on a mission to liberate the creative voice.
Under Whalar Group, there are six companies: Whalar Agency, a global marketing agency; Sixteenth, a full-service, 360° creator and talent management company; Foam, a suite of AI tools, templates, and services; Moby Ventures, a creator-centric venture studio; Umi Games, a groundbreaking gaming studio; and The Lighthouse, an IRL campus for creators and their teams.

• Excellent Client Servicing: Oversee and lead on seamless day-to-day operations of campaign delivery, bringing together the right cross-functional team and ensuring projects are effectively set up for success, including set up of new workflows where needed.
• Team Management: Be a positive, solutions-first role model and mentor, train and develop team members through robust career pathing and goal setting.
• Financial Accountability: Deliver accurate and effective pricing plans for pre-sale work, and track budgets and spends on post-sale work, ensuring budgets are fully optimized.
• Process Driven: Proactively identify gaps that require new processes and tailor all workflows for efficiency - review processes during and after campaign lifecycle and ensure learnings are shared and applied.
• Consultative: Listen deeply and ask big questions to help our clients go beyond their vision and goals. Offer up true creator economy expertise and knowledge of your accounts - supporting the Business Leads with client stewardship.
• Account Development: Develop client relationships and deepen partnerships, identifying and escalating new commercial opportunities.
• Campaign Reporting: Work alongside the Measurement and Paid Amp teams to develop and implement media strategies, as well as bespoke, detailed measurement plans with appropriate tracking and reporting set up.
• Presenting: Be an excellent storyteller. Present our work and represent the company to existing and prospective clients in an engaging and impactful way.
• Escalation: Have high trust with clients and showcase exceptional dispute resolution capabilities as well as client objection handling skills, taking a solutions first approach and serving as a point of escalation where needed.