Senior Administrative Assistant

at  City of Kansas City

PAY,BENEFITS, & WORK SCHEDULE

Full-time position available with the Health Department, Administration Division located at 2400 Troost Ave
Salary Range: $20.48-$30.71/hour
Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m.
Application Deadline Date: February 14, 2025

QUALIFICATIONS

REQUIRES an accredited Bachelor’s degree; OR an equivalent combination of qualifying education and experience to include professional experience in the development and/or operation of administrative systems, programs, policies and practice.

• Oversees the daily operations of the Fountain ID Program, ensuring efficient processing, exceptional customer service, and compliance with city policies.
• Supervises staff, manages application workflows, maintains secure recordkeeping, and coordinates outreach efforts to increase program awareness and accessibility.
• Trains and evaluates program staff, develops procedures to improve service efficiency, handles escalated customer inquiries, and collaborates with city departments, community organizations, and stakeholders to expand program reach.
• Monitors program performance, track data, and provide reports with recommendations for program enhancements.