Senior Administrator

at  Queen Elizabeths Foundation for Disabled People

SENIOR ADMINISTRATOR

Reference number:
RN230
Location:
Southampton (SO18 2RZ)
Salary:
£26,500 full time
Hours:
37.5 (full time)
Closing date:
Sunday December 1, 2024

FURTHER INFORMATION

• Click HERE for a copy of the Job Description and Person Specification.
• Shortlisting will begin on the Monday after the advert closes and interview the following week

SENIOR ADMINISTRATOR – KEY ROLE IN SERVICE DELIVERY AND CLIENT SUPPORT

We’re looking for a proactive Senior Administrator to lead the daily operations of our client-centred support services, including assessments and the Hubs Mobility Advice Service. This is a hands-on role ideal for a detail-oriented individual ready to make an impact by ensuring smooth, efficient service delivery and effective volunteer management.

KEY RESPONSIBILITIES INCLUDE:

• Service & Process Management: Develop a deep understanding of our service areas and supervise all aspects of administration to ensure seamless daily operations. Review and improve processes to establish best practices that enhance service quality.
• Financial Oversight: Manage project funding and accounting, setting up accurate financial tracking systems and maintaining compliance with established standards.
• Volunteer Recruitment & Coordination: Recruit, onboard, and oversee a volunteer workforce, maintaining high standards of performance and service quality.
• Client & Data Management: Provide relevant, timely information to clients and visitors, maintain accurate client records, and uphold data confidentiality in line with QEF policies and GDPR.

• Reporting & Compliance: Generate monthly and quarterly reports, analyse key statistics from our database, and ensure deadlines are met. You’ll play a central role in monitoring metrics and producing insights that drive improvement.

• Team Support & Special Projects: Collaborate on project planning, provide admin support, manage schedules, and coordinate staff training where needed.

The Senior Administrator role requires someone with strong organizational and interpersonal skills who can foster a supportive environment for both clients and staff, while managing the critical behind-the-scenes tasks that keep our service delivery running smoothly.