Senior Agent Integration Engineer, VOIP (Post-Sales) (f/m/d)*

at  Parloa

YOUR MISSION:

As a Senior Agent Integration Engineer, VOIP at Parloa, you will play a pivotal role in empowering our customers to realize value from our platform. You will be responsible for designing and implementing seamless VOIP and telephony-based solutions, ensuring that Parloa’s voice AI platform is integrated effectively within diverse enterprise contact centers and telephony infrastructures. You will also engineer scalable, cloud-based services and tools to meet unique client needs. As a key member of our Agent Integration Engineering team, you will act as a bridge between our engineering, product, customer success, and sales teams, driving technical collaboration to deliver innovative, customer-centric solutions that enhance the value and impact of the Parloa VOIP platform.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Collaborate with customer stakeholders and internal teams to design end-to-end technical architectures, ensuring seamless integration of Parloa into complex enterprise environments with a focus on telephony (SIP, PSTN, and WebRTC).
• Serve as the bridge and voice between customer requirements and internal engineering, translating business needs into actionable technical specifications and scalable solutions.
• Lead strategic customer projects to build bespoke features and extensions, iterating quickly to address evolving customer needs.
• Advise customers and non-technical colleagues on technical topics, including conversational AI, backend integrations, telephony systems (e.g., SIP trunking, call flow design, agent queuing).
• Collaborate on data analytics projects, enabling clear and actionable reporting on customers’ voice bots with Python, SQL, and KQL to extract and analyze critical insights.
• Build serverless web services using TypeScript to extend our product and provide custom functionality for strategic accounts.
• Continuously evaluate customer feedback and product performance to propose improvements. Collaborate closely with the product team to share insights and help shape Parloa’s roadmap.