Senior Airport Lead

at  Cathay Pacific

• ASD - Airport Services Delivery
• Vancouver, Canada
• Cathay Pacific
• Application Deadline07 Feb 2025
  Company Description
  Move Beyond! To move people forward in life - We are the people behind Cathay Pacific. We are proud of our Hong Kong heritage but equally proud of the global, diverse workforce that makes us who we are. We are relentlessly driven to create lifetime customer loyalty, value for our shareholders and satisfaction and enrichment for our employees. We are a complex global business, but we are also family. And whether we are in the cockpit or behind a desk, moving cargo, checking our passengers in or ensuring they are safe and comfortable while in the air, we are all one team, focused on delivering one world-class airline operation. Join us and discover just how far you can go!
  Role Introduction
  Cathay Pacific Canada is looking for enthusiastic, service oriented professional to join the Vancouver Airport Team. The successful candidate will oversee and supervise the daily assigned team member functions to ensure overall operations run smoothly and efficiently during the operational shift whilst conforming to established safety and security standards. They will deliver the best possible operation and airport service experience to ensure our customers always feel special, valued and recognised regardless of circumstance.

ACADEMIC QUALIFICATIONS

• Completion of High School / GED or equivalent combination of education, training, and experience is required
• A Diploma qualification in an Airport or service-related discipline is desirable

KNOWLEDGE, SKILLS, TRAINING AND EXPERIENCE

• Strong command of written and spoken English is mandatory with the local language being an advantage
• At least 3 years solid Customer Service experience, preferably in airlines or airport services
• Ability to work independently with good decision-making skills
• Self-motivated and committed leader who enjoys teamwork
• Very strong customer service mentality with strong interpersonal skills
• Sound technical knowledge and capability (multi-skilled) to perform each airport job function (requirement to pass all training arranged by ASD)
• Thorough understanding of Company policies and international regulatory procedures and all required local regulatory matters
• Ability to handle different operational modes such as normal operations, disruption, Emergency & Accident and contingency situations
• Adapts to and embraces constant change

ADDITIONAL REQUIREMENTS

• Must successfully pass all pre-screening clearances, including a background check upon contingent job offer
• Obtain and retain necessary credentials and clearances (SIDA and Customs Seal) per local requirements
• Ability to move equipment up to 50 lbs occasionally
• Strong cognitive reasoning skills and the ability to and embraces constant change
• Ability to work diligently in a fast-paced environment and under tight timelines
• Comfortable working outdoors on the tarmac in all weather conditions
• Must be able to work a variety of shifts including days, weekends, nights, holidays, and overtime, as required based on operational needs
• Must have the right to live in work in Canada
• Must comply with the Company’s mandatory COVID-19 Vaccination policy
  Benefits

Cathay Pacific Airways is proud to offer eligible employees competitive Compensation & Benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.

• Travel Privileges on Cathay Pacific Airways Global Network
• Extensive well-being programs including health, dental, prescription, vision, virtual doctor visits, Health Spending Account and Employment Assistance Program (EAP) benefits to help you stay well.
• Pension Matching Program
• Paid Holiday & Vacation
• LTD & Basic Life Insurance
• Uniform Allowance
• To learn more about Cathay Pacific as a Certified Great Place Employer – Please Click Here

Personal & Application Information
Cathay Pacific Airways Limited is committed to employment equity, supports diversity in the workplace and encourages application from all qualified individuals including women, members of visible minorities, Aboriginal peoples and persons with disabilities. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
If you require assistance or an accommodation in completing any aspect of the application process, please contact the Cathay Americas Recruiting team at: jobs@cathaypacific.com

Please refer the Job description for details