Senior Analyst, Billing Operations

at  MasterCard

Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Senior Analyst, Billing Operations
PLEASE NOTE: As Mastercard is a global company, we sometimes have team members from outside of the location listed on this posting that are reviewing submitted applications.
Please attach a copy of your resume in English to expedite the screening process.
Overview:
We are the global technology company behind the world’s fastest payment processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Role:

• Partner cooperatively in a team environment to support the evolution of a wide array of programs across Mastercard business
• Liaise with the global customer base to identify opportunities to improve current programs and develop an understanding of customer needs
• Support larger team functions related to ensuring customer compliance with Mastercard standards
• Will work with analytic insights and tools to facilitate compliance, investigative, and reporting initiatives
• Perform project management duties, creating and documenting processes, developing timelines, managing compliance cases, and supporting risk mitigation for our third parties
• Communicate across key stakeholders to put into place action plans to address vulnerabilities and weaknesses
• Interface with internal customers to effectively communicate and educate them on program rules, procedures, and best practices
• Perform desktop research to identify regional or global trends and develop key performance metrics and reporting
• Assist with ad hoc requests, participate in special projects as required, and provide cross-functional support as needed.

All About You:

• Fluent in English (verbal and written)
• Bachelor’s degree in Business or Finance related
• Analytical, investigative, and problem-solving skills
• Strategic thinker with the ability to derive and translate data analytics to meet business goals
• Sound written and verbal communication skills
• Project management skills, highly organized with strong attention to detail
• Must be able to work independently in developing and mapping out solutions
• Must be able to work in a fast-paced and dynamic environment, handle multiple tasks, consistently meet established deadlines, and deliver exceptional results
• PC skills including proficiency in Microsoft Excel, Word, PowerPoint, and Access; programming and coding ability a plus
• Ability to learn new applications and technologies quickly. Experience with Tableau, Domo, or other comparable business intelligence tools is a plus
• Understanding of risk management disciplines

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Role:

• Partner cooperatively in a team environment to support the evolution of a wide array of programs across Mastercard business
• Liaise with the global customer base to identify opportunities to improve current programs and develop an understanding of customer needs
• Support larger team functions related to ensuring customer compliance with Mastercard standards
• Will work with analytic insights and tools to facilitate compliance, investigative, and reporting initiatives
• Perform project management duties, creating and documenting processes, developing timelines, managing compliance cases, and supporting risk mitigation for our third parties
• Communicate across key stakeholders to put into place action plans to address vulnerabilities and weaknesses
• Interface with internal customers to effectively communicate and educate them on program rules, procedures, and best practices
• Perform desktop research to identify regional or global trends and develop key performance metrics and reporting
• Assist with ad hoc requests, participate in special projects as required, and provide cross-functional support as needed

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines