Senior Analyst, Business Analytics

at  CVS Health

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

POSITION SUMMARY

This position provides administrative and technical support for a variety of call center applications, most prominently Verint. The Senior Business Analyst will perform user and system updates as well as provide technical support to users. This position involves small project coordination and support of larger project/upgrade initiatives.

REQUIRED QUALIFICATIONS

Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook) and Chrome
Excellent verbal and written communication skills.
Strong organizational skills
Experience using Verint

PREFERRED QUALIFICATIONS

Experience with system administration
Project Management / support experience

Please refer the Job description for details