Senior Analyst, Contact Center Workforce Management

at  Fairstone

At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together and with our customers. We help Canadians find the right solution to meet their needs with a variety of products and services. Our values and principles guide the actions we take to ensure our customers get the best experience possible.
Be part of our talented and growing team! We are currently looking for a Seniorr Analyst, Contact Center Workforce Management to join our team, reporting to the Senior Director, Improvement of Operational Processes.
As a Senior Analyst, Contact Center Workforce Management, you will provide ongoing operational analysis, advanced planning, and scheduling to ensure optimal staffing levels, meet service level objectives, and improve overall efficiency within our call center operations. You will collaborate with senior management to forecast call volumes, project staffing needs, and manage budgetary expenses.
“Be a part of our inclusive workplace where diverse perspectives drive innovation and excellence.”

Please refer the Job description for details