Senior Analyst, Customer Analytics

at  Home Depot THD

Position Purpose:
The Customer Insights team conducts customer-centric analytics in order to provide actionable insights to THD Senior Leadership to support strategic decisions within Marketing, Operations and Merchandising. The Customer Insights Senior Analyst will have responsibility for developing in-depth quantitative analyses with the aim of extracting insights related to customer shopping behaviors across all channels. The Senior Analyst will be expected to translate complex sets of customer data into meaningful insights and deliver business recommendations to key stakeholders.

Key Responsibilities:

• 20% Interpret statistical and analytical results and make suggestions for business improvements through clear and concise deliverables
• 20% Conduct analyses to understand changes in customer shopping behavior surrounding key business events (e.g. promotions, weather, category resets, operational changes, etc.)
• 20% Develop / validate customer segmentations, compute customer value metrics and support ad-hoc requests for data extraction and analysis
• 20% Work across the organization and leverage cross functional teams to provide customer-focused analytical support using quantitative and qualitative measures
• 20% Analyze transactional data to identify purchase triggers and indicators in support of predictive / forward looking strategic company initiatives

Direct Manager/Direct Reports:

• Position reports to Sr Manager, Consumer Insights
• This position has 0 direct reports

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• No travel required

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Experience working within a retail organization strongly preferred
• Experience working on analysis within a management consulting or investment banking setting
• Experience working within a corporate strategic planning group
• Experience in the use of statistical programming software, especially SAS
• Proven ability to analyze, evaluate and interpret complex data using various quantitative analysis techniques
• Strong ability to produce board-level presentations and succinctly summarize approach & results
• Strong verbal and written communications skills at all levels; ability to communicate complex customer behavior information to both functional partners and Executive Leadership
• Excellent skills at using both Microsoft Excel and PowerPoint

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 3

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results

• 20% Interpret statistical and analytical results and make suggestions for business improvements through clear and concise deliverables
• 20% Conduct analyses to understand changes in customer shopping behavior surrounding key business events (e.g. promotions, weather, category resets, operational changes, etc.)
• 20% Develop / validate customer segmentations, compute customer value metrics and support ad-hoc requests for data extraction and analysis
• 20% Work across the organization and leverage cross functional teams to provide customer-focused analytical support using quantitative and qualitative measures
• 20% Analyze transactional data to identify purchase triggers and indicators in support of predictive / forward looking strategic company initiative