Senior Analyst, IT Support Services

at  Deloitte

Job Type: Permanent
Work Model: On-site
Reference code: 127408
Primary Location: Montreal, QC
All Available Locations: Montreal, QC

ENOUGH ABOUT US, LET’S TALK ABOUT YOU

You are someone with:

• Post-secondary education in an IT discipline, an ITIL Foundations Certification would be an asset.
• 4-6 years of experience providing hardware/software support in a Windows environment with advanced knowledge of supporting Microsoft O365 suite of products. Familiarity with Microsoft Teams, video conferencing systems and audiovisual systems (ex. Crestron, AirMedia).
• Experience working in a networked environment and ability to perform moderately complex troubleshooting of networked devices (laptops, tablets, mobile devices, printers) onsite and remotely on Windows and MacOS.
• Demonstrated ability to resolve moderately complex technical issues, providing accurate analysis and suggesting appropriate solutions.
• Impeccable attention to detail, superior communication skills, both written and verbal, including the ability to communicate with an ability to adjust messaging appropriate to the audience.
• Experience leading a team and/or previous project management experience would be an asset.
• Due to the nature of the role having interactions with National teams, bilingualism in French and English is required for this position

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Be encouraged to deepen your technical skills…whatever those may be.y.
• Have many careers in one Firm.
• Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.

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