Senior Analyst, Live Service, Capital Market Operations

at  London Stock Exchange Group

Senior Analyst, Live Service, Capital Market Operations
Senior Analyst, Live Service, Capital Market Operations
Role Profile
The Senior Analyst, Live Service is responsible for pre and post trade operational support. The role reports into the Live Service, Assistant Manager. This is a high risk, market impacting front line role which in integral to the day to day running of the LSE and Turquoise markets. It can involve stock suspensions, trading cycle interventions, order deletes and market monitoring. As Senior Analyst you will be expected to be the senior subject matter expert on any given shift, train more junior members of staff and provide expertise for successful project implementation and incident management.
Team description
The Live Service Team is responsible for real time, first line operational support and middle office functions across both London Stock Exchange and Turquoise Markets. Live Service works closely with a number of internal and external stakeholders including Sales teams, product development, technical teams, exchange and clearing members and LCH.Clearnet LTD. The team actively supports business and product driven initiatives by managing and delivering a portfolio of projects.
Department Description
Capital Market Operations covers Market Operations Services and Client Technology Services. The Market Operations Services team provides the centralised function for the maintenance of key trading services’ and reference data databases spanning the LSE and Turquoise venues (both part of the London Stock Exchange Group). The department acts as a first point of contact for customers - both issuers and member firms requiring immediate or planned actions, assessing suitability for admission of issuers and impacts of corporate actions on reference data. It co-ordinates the production and dissemination of communications to customers and key organisations including EUI, CCPs, UKLA and FTSE. The area manages close, operational relationships internally and externally.

Candidate Profile / Key Skills

• Minimum experience of 4 years
• Accuracy, attention to detail and the ability to work to deadlines whilst under pressure
• Worked in professional and client-focused environments where detailed processes must be followed
• Must be a confident team player with good interpersonal skills and a ‘can do’ attitude
• Recent experience in a similar technical customer service role supporting financial clients with proven customer service skills
• Additional Technical skills with the ability to learn quickly would be an advantage in the following areas - FIX Protocol knowledge, Networking, SFTP, Electronic Trading systems and Market Data familiarity, ITSM Tools, Exce

• Managing and facilitating the resolution of live service and post trade service issues for all London Stock Exchange markets and the Turquoise equity market
• Undertaking Market Recovery action for both London Stock Exchange and Turquoise markets, including alternative site recovery, late market and manual market start ups, the halting and resumption of trading schedules and instruments and partition recovery
• Responsible for real time support of market activities across LSE and Turquoise Equities Markets
• Identify and minimize risks of pre and post trade operations, reviewing risk indicators and tracking actions to remediate control gaps
• Manage and maintain real time static and dynamic instrument and reference data
• Act as first line operational support for clients for any and all queries/issue/disputes
• Collaborate effectively across products, teams and business areas to deliver robust and effective services and development
• Desk coverage is from 6.30am to 6.00pm (UK Time) covered by two separate shifts (early and late)
• Some weekend and bank holiday coverage required
• Partner with Project Managers, IT and Sales/Trading on systems enhancements and development
• Assist with the resolution of exceptional technical & production issues/incidents.
• Investigate process failures and implement corrective actions.
• Participation in internal projects focused on process improvement and/or Industry/Regulatory change.
• Identify process improvement opportunities
• Train other members of staff and act as a role model
  Key Behaviors

Integrity

• Has the sustained drive and energy to deliver support service to time and quality; and
• Willingly puts in the effort to ensure activities completed on time and to the quality required.

Partnership

• Puts project management methodologies in place e.g. schedules of work; progress reports etc.;
• Deals with conflict successfully; and
• Seeks information/inputs from colleagues/clients.

Innovation

• Open to and willingly adopts new processes / approaches / ways of working.

Excellence

• Oral and written communications are tailored to their audience’s needs;
• Pro-active and demonstrates initiative;
• Prioritises activities according to business and operational need;
• Analysis and problem solving;
• Analyses issues to identify the most appropriate solutions; and
• Utilises all available resources and toolsets to investigate and resolve problems.

Candidate Profile / Key Skills

• Minimum experience of 4 years
• Accuracy, attention to detail and the ability to work to deadlines whilst under pressure
• Worked in professional and client-focused environments where detailed processes must be followed
• Must be a confident team player with good interpersonal skills and a ‘can do’ attitude
• Recent experience in a similar technical customer service role supporting financial clients with proven customer service skills
• Additional Technical skills with the ability to learn quickly would be an advantage in the following areas - FIX Protocol knowledge, Networking, SFTP, Electronic Trading systems and Market Data familiarity, ITSM Tools, Excel

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Job ID R0090629