Senior Analyst, Markets, Operational Client Analytics

at  Standard Chartered

JOB SUMMARY

The Client Analyst is responsible for gathering and analyzing data from a variety of sources to identify insights and trends to be presented to stakeholders. This involves using statistical tools and methods to process and interpret large dataset and using BI platforms to create visualizations comprehensible to a broad audience. They collaborate closely with the working team and stakeholders to convert raw data into valuable insights.

SKILLS AND EXPERIENCE

• 2+ years working experience in any analytics related roles.
• Degree in Business Analysis, Management, Finance, Computer Science, or equivalent experience.
• Solid experience in data visualization software, such as Power BI and Tableau.
• Demonstrate visual design skills used to create information-dense and easy-to-understand reports/dashboards.
• Highly analytical and data-driven, with ability to convert data into actionable insights.
• Experience with analytics query/languages like Python, SQL, SAS, is beneficial.
• Strong problem-solving skills and ability to think creatively.

ABOUT STANDARD CHARTERED

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Design and maintain intuitive, user-friendly, and visually compelling dashboards that provide real-time insights into client operational data.
• Design, develop, and implement innovative analytics reports tailored to specific business needs. Ensure reports are user-friendly, actionable, and aligned with organisational objectives.
• Ensure all dashboards and reports maintain a strong client focus.
• Continuous collaboration with Operational Client Relationship Managers (OCRM) to ensure dashboards and reports reflect key metrics and insights important for their service reviews with clients.
• Regularly monitor and track KPIs to evaluate progress toward business goals.
• Track and monitor performance of operational teams against clients’ portfolio.
• Drive the efficiency of routine tasks by identifying opportunities for automation and process streamlining.
• Maintain comprehensive and up-to-date data dictionaries and related documentation.
• Identify gaps and opportunities in operational data and processes for continuous improvement.