Senior Analyst, Office 365 Desktop Specialist

at  Avanade

Come join us
As a Modern Workplace Office 365 Desktop Specialist, you will provide technical support to our clients. You will handle installing, configuring, troubleshooting, and maintaining laptops and desktops, as well as ensuring that they are secure and up to date. You will also assist users with any issues they may have with Microsoft Windows, software applications, network connectivity, printers, and other devices As a Modern Workplace Senior Analyst you are focused on Infrastructure, you will provide oversight of projects for our clients utilizing Microsoft Modern Workplace technologies. Together we do what matters.

Skills and experiences

• Associate degree or higher in Computer Science, Information Technology, or related field preferred
• At least 2 years of experience in desktop support or similar role
• Strong knowledge of Microsoft Windows 11, Office 365, and Active Directory
• Working knowledge of laptop and desktop hardware, software, and peripherals
• Ability to troubleshoot and resolve technical issues in a fast-paced environment
• Excellent customer service and communication skills, both verbal and written
• Must be able to work on site in Toronto office

About you

• Consultative, collaborative, relationship builder
• Resilient, adaptable, flexible
• Intellectually curious and passionate about technology
• Convincing storyteller and engaging content creator

What you’ll do

• Set up, repair, and upgrade laptops and desktops according to company standards and policies
• Diagnose and resolve hardware and software issues in a prompt and professional manner
• Provide user support and training on Microsoft Windows, Office 365, and other applications
• Monitor and support the security and performance of laptops and desktops, including antivirus, updates, backups, and encryption
• Document and report any incidents, problems, or requests using the ticketing system
• Coordinate with other IT staff and vendors to ensure the quality and availability of IT services
• Stay updated on the latest technologies and best practices in desktop support

Enjoy your career
Some of the best things about working at Avanade
Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)
Real-time access to technical and skilled resources globally
Dedicated career advisor to encourage your growth
Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits Employee Benefits at Avanade https://www.avanade.com/en/career/benefits
A great place to work
As you bring your skills and abilities to Avanade, you will get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!
Create a future for our people that focuses on
• Expanding your thinking • Experimenting courageously • Learning and pivoting
I nspire greatness in our people by
• Empowering every voice • Encouraging boldness • Celebrating progress
Accelerate the impact of our people by
• Amazing the client • Prioritizing what matters • Acting as one
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.

• Set up, repair, and upgrade laptops and desktops according to company standards and policies
• Diagnose and resolve hardware and software issues in a prompt and professional manner
• Provide user support and training on Microsoft Windows, Office 365, and other applications
• Monitor and support the security and performance of laptops and desktops, including antivirus, updates, backups, and encryption
• Document and report any incidents, problems, or requests using the ticketing system
• Coordinate with other IT staff and vendors to ensure the quality and availability of IT services
• Stay updated on the latest technologies and best practices in desktop suppor