Senior Analyst – OTC Collections with German (6 months contract)

at  Carrier

REQUIREMENTS

• Good interpersonal skills and the ability to cooperate effectively with all levels of employees and internal/external customers
• Self motivated individual with strong attention to detail
• Independent and proactive approach
• Flexibility
• Willingness to learn and go extra mile
• Experience with AR system such as iScala, Navision as an advantage
• Good knowledge of excel
• Excellent English and German required, any other EU language could be an advantage
• Process improvement mindset

ABOUT THE ROLE

As a Senior Analyst you will Execute OTC Collection processing in compliance with control policies, actively contribute to continuous process improvement initiatives, cooperate with different teams within the whole division and provide training for new team members.

RESPONSIBILITIES

• Primarily responsible for contacting the customers to negotiate payments on overdue invoices
• Closing activities performance and active support of RTR and collection
• Investigating the overdue/disputed invoices
• Regular customer contacts (phone, email)
• Frequent cooperation with Cash Application, Credit Management team, Billing, Business Unit
• Other duties related to collection daily operations or required by TL
• Customer account reconciliation
• Auditing, reconciling and correcting rejected payments
• Dealing with Audit as per requirements
• Special projects – automatization, transitions, etc.