Senior Anaplan Process Manager

at  Servicenow

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
As a Senior Anaplan Process Manager on ServiceNow’s GTM Anaplan Team, you will play a crucial role in designing, implementing, and supporting key business solutions and processes on the Anaplan platform. This position is essential in our fast-paced, high-tech environment, utilizing cutting-edge technology.
In this role, you will contribute to enterprise-wide strategic programs and major transformations across various business functions. The ideal candidate is a results-driven professional with extensive project execution experience in a high-growth organization, adept at managing complex enterprise programs. You will be the primary contact for business requirements, testing validation, process improvement, and documentation.
The role is a high level of experience and responsibility in the area related to sales strategies and planning, and will manage and oversee the models related to Sales Planning & Management, ie. Capacity Planning, Pipeline Planning, and New Logo Planning.

RESPONSIBILITIES:

• Collaborate with senior business stakeholders to evaluate business capabilities within their functions.
• Lead the development of future-ready GTM business systems, leveraging your expertise in processes and methodologies.
• Oversee the Enterprise Business Planning Transformation program, including roadmap design, service delivery model, business case, project milestones, and deliverables, while integrating best practices and technology solutions.
• Partner with business teams to develop delivery roadmaps, define and document business processes, and establish system requirements.
• Engage in end-to-end system implementation projects, including requirements documentation, solution design, system configuration, test documentation/execution, and issue resolution.
• Plan and prioritize system enhancements and support and upgrade implemented systems.
  Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• Approximately 8+ years of FP&A and/or Sales Planning experience in functional/business process strategy, design, and operations.
• Proven experience in project management, including translating business requirements into technical criteria with clear acceptance criteria and maintaining Sprint planning readiness.
• Strong knowledge of Agile principles and processes.
• Experience with end-to-end business processes in Revenue Forecasting, Expense Planning, Headcount Planning, Long Range, and Annual Planning.
• Demonstrated ability to collaborate with business and IT teams, make sound decisions, and drive alignment with authority and credibility.
• Excellent communication skills, capable of articulating ideas in both business and technical terms.
• Creative, adaptable, and flexible, with the ability to contribute innovative ideas and adjust to evolving business needs.
• Experience with planning tools such as Anaplan, Hyperion, Planning Analytics, Adaptive Insights, or SAP BPC.
• High motivation, attention to detail, and a customer/service-centric mindset.
  Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
  Additional Information