Senior Application Operation Engineer

at  Giza Systems EG

JOB DESCRIPTION

• Provide second-level support for IT systems and applications, resolving complex technical issues.
• Monitor system performance and respond to incidents in a timely manner.
• Perform root cause analysis for recurring issues and implement permanent fixes.
• Collaborate with other IT teams to ensure seamless service delivery and issue resolution.
• Maintain and update documentation for troubleshooting procedures and knowledge base articles.
• Assist in the deployment and maintenance of IT infrastructure and applications.
• Implement and follow IT service management (ITSM) processes and best practices.
• Participate in on-call rotations and provide after-hours support as needed.
• Develop and deliver training for first-level support staff.
• Contribute to continuous improvement initiatives to enhance service quality and efficiency.

PERSONAL SKILLS

• Strong communication and collaboration abilities.
• Ability to work in a fast-paced, agile environment.
• Great Time Management Skills.

TECHNICAL SKILLS

• Ability to work independently and as part of a team.
• Strong organizational and multitasking skills.
• Customer-focused mindset.

Please refer the Job description for details