Senior Application Operations Engineer - Dynamics

at  Office for Standards in Education Childrens Services and Skills

JOB SUMMARY

We are seeking a motivated and enthusiastic individual to join our Technology Application Support Team as a Senior Application Operations Engineer. The post-holder will be responsible for the continuous management, support, and maintenance of our Dynamics 365 services, working closely with our suppliers. You will be responsible for diagnosing and prioritising incidents, investigating their causes, and finding and deploying effective solutions. Your primary focus will be on the Complaints about a School (CaaS) and Complaints against Ofsted (CaO) services, but your expertise will also extend to other services as required. This is an exciting opportunity to become an integral part of a highly skilled, multidisciplinary team, all driven by a shared commitment to delivering exceptional support to end-users and stakeholders.
You should possess a flexible mindset, readily adapting to evolving business priorities, and you will report to a Lead Engineer. Your primary focus will be to ensure the stability, availability, and optimal performance of these applications. Your responsibilities will include proactive monitoring, troubleshooting, and collaboration with colleagues across Technology, Ofsted, and suppliers to resolve issues to the highest quality standards. As you delve deeper into these applications, you will naturally evolve into a subject matter expert, possessing strong technical knowledge. Additionally, you will take on the role of a mentor, offering guidance and support to other members of our team as the need arises.
Over time, you will develop a solid understanding of Ofsted and wider government security policies and practices, ensuring that all delivered services are fully aligned with these.
If you are a highly skilled and motivated individual with a passion for driving excellence in application operations and support, we would love to hear from you.
This is a fantastic opportunity to further your experience in Ofsted’s well-established team. The post holder will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working from home.

JOB DESCRIPTION

Please refer to the job specification for further information.

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• Experience in a Dynamics 365 second line support role.
• Proven analytical and problem-solving skills, with the ability to analyse issues and implement solutions.
• Familiarity with using a service management tool to progress incidents and changes.

Benefits
Alongside your salary of £36,354, Office for Standards in Education, Children’s Services and Skills contributes £10,531 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Full details of the benefits available can be found in our Ofsted Offer brochure.
Ofsted is devoted to equality, diversity and inclusion. Within our Ofsted Strategy 2023-2027 we have stated that we will improve the representation of under-represented groups across the organisation and publish our progress on this annually. We are always looking to expand on our diverse workforce by recruiting candidates from varied backgrounds and differing experiences. We are proud to be a Disability Confident – Leader, we continually engage with our 5 staff networks for protected characteristics, and highlight the work of our Equalities, Diversity and Inclusion (EDI) Group. We ensure all candidates are treated with fair and open competition, with all appointments being made on merit and we use our Disability Confident Scheme (DCS) to provide assurance to all candidates of this.
Things you need to know

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Digital
Information Technology
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