Senior Application Operations Engineer - Police Staff - Technology CSC - Co

at  Counter Terrorism Policing

KEY SKILLS

The post holder must have:

• Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs.
• Ability to understand business logic, technical tools and be an analytic thinker
• Understanding of application design & development, including agile methodologies, application and database design, infrastructure technologies
• An understanding of application backup, restores and the Application Disaster Recovery (DR) process

Technology – Applications Specialist – JD

INFORMATION ABOUT THE ROLE

As an Applications Specialist, you’ll support business-critical systems that are vital to our work in an ITIL-aligned environment. Join us, and you won’t just be supporting applications – you’ll be helping to protect the UK. This is a great opportunity to join us at the Customer Service Centre (CSC), which provides IT services for the Counter Terrorism Policing network.
Thanks to fast-evolving technology, new applications are being developed for policing all the time. Your task will be to help support this growing area by tackling applications-related issues. Day-to-Day, you’ll assist the Applications Analysts and Database Administrators in maintaining the Applications portfolio to ensure we have an accurate record of supported applications. You’ll also be an escalation point for all applications-related incidents, managing them through to resolution. Whenever new or improved applications roll out, your role will be key in making sure that live support is seamless.
We want you to take the initiative when it comes to good working practices and processes. So you’ll need experience of applications management and ideally, knowledge of ITIL-environments. With this expertise, you’ll feel confident taking responsibility for outstanding faults, liaising with users and the other technical teams.
While an understanding of Microsoft development tools is essential (IIS, .NET, MS-SQL, Visual Studio), you should be just as adept with people – and be able to explain technical issues simply and form good working relationships.
We’re looking for an experienced Applications professional who inspires trust. You’ll bring strong technical expertise in application design and development, including agile methodologies, database design and infrastructure technologies. Equally important are customer focus and strong communication skills. Adept at connecting with others, you’ll discuss solutions, update stakeholders and deal with suppliers every day.
Join us, and you’ll be part of a team of engineers covering core working hours weekdays from the CSC operations centre and on call (roughly 1 week in 4). The role is office-based with occasional opportunities to work from home.

RESPONSIBILITIES

The post holder will be required to do the following:

• Working within a service team monitoring components such as web servers, applications servers, log files, disk space and MS-SQL databases
• A point of escalation for all Application related issues within the Applications and Data Team
• Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards root cause analysis
• Working with third party suppliers, stakeholders and departmental ICT teams to assist in delivering patch/release of applications while coordinating vendor support
• Maintaining middleware such as; IIS, MS-SQL Server, Active Directory, ASP and. NET, including troubleshooting, performance tuning, basic querying and resolving bottlenecks
• Working on cloud and container technologies and Kubernetes
• Design, development, testing and deployment of Tableau Dashboards
• Report writing with tools such as PowerShell, JavaScript, HTML and SQL
• Daily support of COTS and WEB based software applications with an emphasis on the ability to problem solve
• Strong customer focus – understanding the needs of the internal and external customer and keeping them in mind when taking actions or making decisions