Senior Application Services Manager

at  LSEG London Stock Exchange Group

About Us:
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.
LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.
Role Description:
This role will be leading a diverse team of engineers who build and run the systems which provide the reference data for the equity and FX trading systems. With responsibility for implementing the Application Services Strategy for TTO – guiding and coordinating the re-platforming and implementation of MOT applications and cloud infrastructure while providing technical direction and facilitating the resolution of cloud engineering challenges.
With a “build it you run it” mentality– the availability of the applications is also a key component of the role. For the delivery element, the team works within a close nit agile pod structure and work to help establish a DevOps culture through the application of the DevOps pillars.
There will be occasional weekend work required as Saturdays are used to test and roll forward software and cloud infra releases.
The role will also be the local site lead for the wider team in Bucharest – engaging with Business Mgmt on the wider local initiatives that typically happen.

Key Responsibilities:

• Hire, lead and develop a to achieve strategic and operational objectives
• Lead, develop, support and maintain critical trading applications
• Team management; demand management, maintaining a shift and on-call rota, regular one to ones, team meetings, annual appraisals
• Part of the wider senior leadership team escalation rota
• Providing vision and direction to direct reports located in Bucharest and Sri Lanka
• Gain an in-depth knowledge of the unit’s processes and ensure team compliance with these processes with solid focus on driving down incidents and problems while delivering changes
• Advocate and promote cloud engineering, drive quality standards across the application suite
• Have familiarity with security and operational responsibilities
• Promoting and driving innovation by actively advocating new tools, processes and technical developments to aid CI/CD
• Handle the cloud costs for the associated cloud accounts
• Collaborating with team members on standard methodologies, promoting effective cloud-based approaches and embracing agile methodologies, including a balanced approach to cloud account management
• Drive automation as much as possible
• Proactively identify operational and project risks. Provide short term solutions whilst tracking long term resolution.
• Ensure compliance with risk and security policies
• Partner with the business and technology team members
• Act as operational SME for the product while also gaining a solid understanding of the underlying cloud infrastructure and operations/observability toolset
• Collaborate with the architecture teams to provide insight into operational impacts.
• Represent the team at unit meetings such as the CAB, incident review, problem review.
• Writing and maintaining support documentation, technical specifications and user guides.

Required Skills:

Essential

• Demonstrable experience in AWS, Azure and/or other Cloud Computing platform
• Knowledge of git concepts, CI/CD, release strategy, branching strategy, and development / release pipelines.
• 5+ years of experience in an Application, DevOps or SRE team
• Proven experience managing a team
• Detailed knowledge of operational processes
• Able to calmly navigate and work through and resolve engineering and Service issues
• Assist and guide the team on deployment practices, while implementing improvements to enable further automation of deployments.
• Excellent communication skills and the proven track record of working optimally with all organisational levels
• Continuously adopt a pragmatic, flexible and adaptable approach.
• Hands on experience of automation
• Experience with scripting languages; Bash, Groovy, YAML and/or Python
• Use of CICD tooling such as GIT/Ansible/Jenkins/Nexus/

Preferred

• Financial services experience
• Oracle / Postgres database querying
• Broad Infrastructure knowledge (Networks, Database, Web, SAN/NAS)
• Use of JIRA / Kanban to build epics, stories, backlog prioritisation, planning, reporting.
• SCOM/SCORCH, Control-M, BigPanda, Service Now, DataDog
• Elastic Search/Kibana
• Understanding of Agile software engineering principles (Dev/ QA / Deployment etc)
• ITIL qualified

Benefits:
We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!

We maximise each employee’s potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:

• 25 days’ holiday per year
• 1 additional day off for your Birthday
• Annual wellness allowance
• Share Purchase Plan
• Medical Health Insurance
• Medical Subscription (preventive medical services)
• Dental Coverage
• Life insurance
• Pillar 3 Private Pension
• Meal Vouchers
• Flexible Benefits
• Bookster
• Volunteering Events

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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• Hire, lead and develop a to achieve strategic and operational objectives
• Lead, develop, support and maintain critical trading applications
• Team management; demand management, maintaining a shift and on-call rota, regular one to ones, team meetings, annual appraisals
• Part of the wider senior leadership team escalation rota
• Providing vision and direction to direct reports located in Bucharest and Sri Lanka
• Gain an in-depth knowledge of the unit’s processes and ensure team compliance with these processes with solid focus on driving down incidents and problems while delivering changes
• Advocate and promote cloud engineering, drive quality standards across the application suite
• Have familiarity with security and operational responsibilities
• Promoting and driving innovation by actively advocating new tools, processes and technical developments to aid CI/CD
• Handle the cloud costs for the associated cloud accounts
• Collaborating with team members on standard methodologies, promoting effective cloud-based approaches and embracing agile methodologies, including a balanced approach to cloud account management
• Drive automation as much as possible
• Proactively identify operational and project risks. Provide short term solutions whilst tracking long term resolution.
• Ensure compliance with risk and security policies
• Partner with the business and technology team members
• Act as operational SME for the product while also gaining a solid understanding of the underlying cloud infrastructure and operations/observability toolset
• Collaborate with the architecture teams to provide insight into operational impacts.
• Represent the team at unit meetings such as the CAB, incident review, problem review.
• Writing and maintaining support documentation, technical specifications and user guides