Senior Application Specialist Mass Spectrometry

at  Roche

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The Position
We are building a team of ‘Mass Spectrometry Service Experts’ - technicians and scientists - who will be responsible for the customer support of our new Mass Spectrometry analyzer. This international team will do the cross-country support remotely and on-site in Europe and Middle East. Do you feel the passion, and would you like to be part of this new exciting journey?

PURPOSE

We are currently seeking a highly skilled and experienced Senior Application Specialist with mass spectrometry (MS) experience and/or liquid chromatography (LC) knowledge to join our international team. As an Application Expert, you will be responsible for providing comprehensive cross-border support to our customers in hospitals and commercial laboratories and to our field service colleagues in Europe and the Middle East. This role involves remote- and on-site service activities including handling inquiries, troubleshooting failures, conducting trainings, and ensuring information and knowledge transfer.

YOU RESPONSIBILITIES

• You will handle customer and staff inquiries through phone, digital tools, and written communication.
• You will identify and troubleshoot failures remotely and manage complex complaints.
• You conduct customer and staff training on the new Roche Mass Spec analyzer.
• You support product updates, launches and monitoring.
• You perform different on-site service activities (e.g. installations, maintenances and modifications) and troubleshoot complex failures