Senior Application Support

at  Crossjoin Solutions

Crossjoin Solutions is a portuguese IT company founded in 2009, active worldwide in more than 30 clients (Canada, Latin America, UK, Belgium, Italy, Luxembourg, Ireland, France and Germany). Through the service we provide to our customers, we currently support dozens millions of consumers in many different countries around the world.
We deliver consulting services covering systems end to end optimization, enterprise testing, troubleshooting major incidents, incident resolution, fullstack architecture advisory, continuous integration, deployment and development acceleration, infrastructure managed services by operating in any sector whose business depends on information systems (banking, insurance, health, automotive, finance, telecommunications, etc).

We deliver the following solutions:

• Performance Services;
• IT Administration;

• Development Services;Devops Services.

• We value our coworkers training. We are proud to offer personalized coaching, constant training, exciting challenges and career development. We award effort, competence and merit.

REQUIREMENTS:

• Bachelor’s and/or Master’s in Computer Science or similar;
• +5 years of experience working in IT Operations / Application Support / Support Engineer;
• Experience in Service management, team management andreporting;
• Understand diferent concepts in programming languages (Java and Angular);
• Availability to travel to other locations when required;
• Availability to work in shifts;Good level of English (at least C1).

• Prioritize and handle service requests and incidents;
• Ensure the performance of daily health checks of the applications, scripts, and infrastructure by support team;
• Handle late night and weekend emergency support on as required;
• Process issues and provide relevant information for troubleshooting or for clarification;
• Improving and documenting the technical processes around application support;Installing, configuring, and administering application servers.