Senior Application Support Engineer

at  Epam Systems

We are seeking a highly motivated and experienced Senior Application Support Engineer to join our team.
The successful candidate will play a pivotal role in supporting and maintaining our enterprise technology systems, ensuring optimal performance and stability.
If you are interested in this opportunity – apply!

REQUIREMENTS

• 3+ years of experience in Application Support
• Intermediate knowledge of MS SQL
• Knowledge of PowerShell basics
• Understanding of business domain (Finance business preference)
• Hands-on experience of creating, improving, supporting technology systems, and releasing technical solutions preferably in a Microsoft environment
• OOP language coding skills and principles understanding
• Experience working with RESTful services, SQL databases, AMQP
• Experience with monitoring tools - Grafana, Victoria Metrics, Solar Winds, ElasticSearch
• Experience with CI/CD - Bitbucket, Control-M, Grafana, Octopus, TeamCity
• Troubleshooting aptitude
• Fluent English communication skills at a B2+ level

• Take responsibility for production stability and problem resolution of Quant/Enterprise Technology systems during core business hours
• Be responsible for the readiness and effective operation of production environments, including running routine maintenance on file, data store, and job control systems
• Participate in on-call rotations
• Investigate complex issues of production delivery, run the root cause analysis, establish a solution, and push it through required steps necessary
• Identify and manage risks, flagging major issues early and escalating incidents as required
• Drive results, productivity, quality, and value for the client, respecting their deadlines and objectives but also being an honest, realistic, and committed partner to them
• Deploy patches and full stack deployments into production
• Conduct regular DR testing whilst improving the process
• Play a proactive role in proposing technologies, tools & approaches
• Suggest innovative solutions to business problems/processes that leverage technology to provide marketing differentiation, efficiency improvements, and better user experiences