Senior Area Director, Account Management - EMEA

at  IDeas

:
Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.

• Lead and manage a designated portion of the EMEA Account Management team that builds, and nurtures established relationships for existing IDeaS accounts, focusing on performance optimization and goal attainment.
• Determine equitable territory assignments for the designated team; set and review performance goals and establishes priorities for all reporting staff.
• Collaborate closely with the Area VP to align local strategies with regional and global objectives.
• Serve as an advisor and resource to team members and management fostering a high-performance culture through effective coaching, mentoring and development of team members in all aspects of customer relationship management skills and techniques, territory management, policies, and procedures.
• Collaborates with Sales Business Units and Marketing to ensure a client first mindset by making suggestions for process enhancements and educating their team.
• Participate with account managers and support staff in customer calls and presentations, goal identification, evaluation of account needs, and design of appropriate strategies.
• Monitor new staff during their initial training program period and evaluate their skills throughout the program based on training objectives; identifies internal training needs and makes recommendations where appropriate.
• Keep abreast of customer relationship management methodologies and practices.
• Deliver timely and accurate reports to management.
• Educate on IDeaS go-to-market strategies and resources to execute local tactics to create and win opportunities for IDeaS products and solutions.
• Professionally represent IDeaS in the marketplace.
• Performs other duties as assigned.