Senior Asset Management Analyst

at  City of Edmonton

Job Number: 51523
Reporting to the Team Lead, Asset Management Office, the Senior Asset Management Analyst is responsible for the professional-level operational analysis, planning, development, implementation, and ongoing management of Information Technology (IT) Asset Management programs. This includes assisting the Team Lead with oversight and day-to-day supervision of a team of customer-facing IT asset management professionals and asset vendors. This role will identify and cultivate efficient and effective procurement, inventory, fiscal, lifecycle management, administrative, and/or operational services to improve the cost-effectiveness of the City of Edmonton’s (COE) IT hardware and software, with a particular focus on software asset management and licensing compliance.
The position is accountable for understanding existing and developing new complex business processes, consolidating and maintaining current business process documentation, ensuring valid Quality Assurance artifacts exist, and ensuring functional skills are in place to solve challenges and maintain the efficiency and effectiveness of the IT Asset Management program. Expert communication, relationship management, and networking skills are required to effectively promote and clarify objectives and processes within governance and planning, the technology investment framework, policies, standards, processes, risk management, and quality assurance.

SKILLS REQUIRED FOR SUCCESS:

• Demonstrated expertise in developing and implementing operational policies, standards, and procedures, along with successful project management experience across multiple concurrent projects
• Advanced to expert-level experience in Software Asset Management (SAM), combined with strong familiarity and technical competence using hardware and software asset management software and/or inventory-tracking systems (e.g., Flexera, Remedy, WorkspaceOne)
• Proven abilities in contract management, negotiation, budgeting, inventory, and cost management, along with experience working independently and collaboratively in a team-oriented environment
• Exceptional interpersonal, leadership, motivational, organizational, planning, analytical, multitasking, prioritization, communication (written and oral), and customer service skills, with a proven ability to build relationships and influence individuals at all organizational levels

Work Environment:

• Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance
• Alignment to our Art of Inclusion: Our Diversity and Inclusion Framework
• Alignment to our Cultural Commitments
• Alignment to our Leadership Competencies
• Applicants may be tested

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits https://bit.ly/COEbenefits

Qualifications:

• University degree in Business Administration, or a related discipline
• 4 years related experience which should include advanced knowledge and skills related to IT Asset Management in civic operations with Software Asset Management focus and skills related to various business operations, such as project management, budgeting procedures, business planning, performance management, change management, reporting and presentation

• Maintain the integrity of asset data for thousands of endpoints and ensure end-user license compliance for approximately 1,500 software titles valued in the millions of dollars. This includes comprehensive analysis, understanding business practices, expert knowledge of license types and compliance modeling, and integrations with ITSM and SAM systems
• Develop and implement lifecycle management programs for complex hardware and software, addressing the City’s functional, technical, and budgetary requirements. This requires collaboration with technical subject matter experts and understanding the nuances of disparate technologies
• Document program design elements and solutions in processes and procedures, and communicate them effectively to internal team members, stakeholders, and external vendors, including providing retraining as needed
• Establish KPIs, provide training and mentoring, document processes, and maintain a network of Asset Managers throughout the City. Communicate IT data integrity, process/policy management, and license compliance expectations to a diverse audience, including senior leadership and City Councillors
• Create detailed work specifications for internal and external resources to handle asset information changes due to Corporate Reorganization, including branch name changes, logical moves, and physical moves
• Design, implement, and oversee a comprehensive Software Asset Management (SAM) plan, including proactive audit and compliance activities, as well as software manufacturer audit response protocols, leveraging expert knowledge of software licensing agreements
• Develop and execute hardware and software asset sourcing plans in collaboration with technical support SMEs and the Vendor Management Office to ensure a stable supply chain, cost-effective support, and coordinated lifecycle management
• Design and implement IT Asset Refresh/Renewal programs, reconciling procurement, license entitlements, contract, and deployment data to ensure compliance with purchase and licensing agreements, and identify/defend against erroneous billings
• Track the IT Asset Refresh/Renewal process, report regularly on its status, and proactively identify weaknesses and potential service degradations, presenting findings to relevant stakeholders
• Develop processes for handling sensitive issues related to unsanctioned software installations, working closely with the Corporate Information Security Office (CISO) and external vendors. Design and implement robust onboarding/offboarding processes for assets, collaborating with various departments and external partners

Qualifications:

• University degree in Business Administration, or a related discipline
• 4 years related experience which should include advanced knowledge and skills related to IT Asset Management in civic operations with Software Asset Management focus and skills related to various business operations, such as project management, budgeting procedures, business planning, performance management, change management, reporting and presentations