Senior Assistant Director (Operations Lead)

at  IPOS INTERNATIONAL PTE LTD

Great ideas do not discriminate, and anyone can have them. Given the right protection and support, a great idea can become a powerful brand, a transformative technology, an innovative process or design, or even a song or story that moves one’s soul. Housing Singapore’s largest community of intellectual property (IP) experts, the Intellectual Property Office of Singapore (IPOS) understands better than anyone how important it is to protect ideas and creations for now and for the future. We leverage our deep technical, legal and business expertise to help innovative enterprises grow, through their intangible assets, including IP, from Singapore, through Singapore. We catalyse the ideas of today, into the assets of tomorrow.

Reporting to the Deputy Director, Operations, Planning & System, the candidate will be responsible for the business operations of the Patent Search, Examination & Analytics (SEA) Unit.

You will –

• Be responsible for business and operational excellence of internal and contracted processes through the management and continuous improvement of workflow and system
• Ensure business continuity and operational efficiency of internal and contracted processes and address issues when they arise
• Analyse data for reporting, capacity planning and process improvements
• Monitor unit’s productivity and quality performance to ensure targets are met
• Ensure optimal utilisation of resources
• Review whether internal controls are sufficient and effective to mitigate risks
• Lead a team and provide guidance to team members
• Lead studies and implement process improvement and innovation projects
• Support Deputy Director in unit’s planning for budget, capacity and performance
• metrics
• Manage unit’s procurement and administrative functions
• Undertake ad hoc unit projects assigned