Senior Assistant Technical Officer - Patient Services

at  Kings College Hospital NHS Foundation Trust

The post holder will work as part of a dedicated pharmacy team to deliver a high standard of care to patients within the Trust through the provision of a safe and effective dispensing service at Orpington Hospital.

• Dispensing medicines for inpatient and discharge prescriptions ensuring the work is carried out accurately, safely and efficiently following current departmental procedures.
• Facilitating the ‘fast track’ dispensing of medicines as needed for patients.
• Accurately supply and dispense Controlled Drugs (CDs) on request from clinical areas and discharge/ outpatient prescriptions in accordance with departmental procedures and legal requirements for record keeping, storage, and transportation of CDs.
• Accurately dispensing private, compassionate and unlicensed use prescriptions in accordance with departmental procedures and legal requirements for record keeping.
• Conducting reception duties and answering the telephone promptly and politely as needed.
• Processing to-follow prescriptions in accordance with departmental procedures.
• Overseeing the safe receipt, handling and storage of medicines in the dispensary.
• Overseeing dispensary housekeeping activities to facilitate the smooth running of patient services. This includes but is not limited to co-ordinating expiry date checking and stock rotation on shelves, undertaking weekday filing & stock cycle counts and weekly dispensary consumables top-ups.
• Supporting the supervision of assistants in the team through the organisation and prioritisation of workload.

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and around 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus .
Our values at King’s, are that we’re a kind, respectful team;
Kind. We show compassion and understanding and bring a positive attitude to our work
Respectful. We promote equality, are inclusive and honest, speaking up when needed

Team. We support each other, communicate openly, and are reassuringly professional

• To work in the dispensary and use the pharmacy dispensing system to dispense medicines for inpatient, discharge and outpatient prescriptions ensuring the work is carried out accurately, safely and efficiently following current departmental procedures.
• To facilitate the ‘fast track’ dispensing of medicines as needed for patients.
• To accurately supply and dispense Controlled Drugs (CDs) on request from clinical areas and discharge/ outpatient prescriptions in accordance with departmental procedures and legal requirements for record keeping, storage, and transportation of CDs.
• To accurately dispensing private, compassionate and unlicensed use prescriptions in accordance with departmental procedures and legal requirements for record keeping.
• To conduct reception duties when required where needed throughout the working day.
• To answer the telephone promptly and politely where needed throughout the working day:

Ø To deal with queries and respond to them promptly
Ø To relay complete and accurate information

Ø To recognise self-limitations and refer to a more senior colleague where appropriate.

• To deliver a customer-focused service to all patients who attend the Dispensary.
• To adhere to the highest principles of customer services when dealing with patients, staff and the public.
• To take action to ensure that to-follow medicines for patients are followed up and a supply made within a suitable timeframe. This includes referring to a more senior member of the team where long delays are identified to get advice on appropriate action to be taken.
• To undertake daily stock counts and expiry date checks as part of departmental cycle count requirements.
• To dispose of expired stocks in accordance with departmental procedures.
• To attend and actively participate in weekly Patient Services team meetings and other relevant departmental meetings to contribute to improvements in service delivery.
• To participate in dispensary late night, weekend and bank holiday rotas.

To maintain security of the Pharmacy department at all time

Please refer the Job description for details