Senior Assistant Technical Officer, Patient Services

at  Kings College Hospital NHS Foundation Trust

An exciting opportunity has arisen to recruit a hardworking and highly motivated Pharmacy Assistant Technical Officer, patient services to join the dispensary team at Princess Royal University Hospital.
You should be a highly motivated and enthusiastic individual with an eagerness to learn and provide a high standard of service to our patients and services users.

The Pharmacy department puts a strong emphasis on a learning environment and ensures that staff have the opportunity to develop skills and knowledge to their full potential and actively encourage the continuous professional development of every staff member

• Dispensing medicines for inpatient, discharge and outpatient prescriptions ensuring the work is carried out accurately, safely and efficiently following current departmental procedures.
• Facilitating the ‘fast track’ dispensing of medicines as needed for patients.
• Accurately supply and dispense Controlled Drugs (CDs) on request from clinical areas and discharge/ outpatient prescriptions in accordance with departmental procedures and legal requirements for record keeping, storage, and transportation of CDs.
• Accurately dispensing private, compassionate and unlicensed use prescriptions in accordance with departmental procedures and legal requirements for record keeping.
• Conducting reception duties and answering the telephone promptly and politely as needed.
• Processing to-follow prescriptions in accordance with departmental procedures.
• Overseeing the safe receipt, handling and storage of medicines in the dispensary.
• Overseeing dispensary housekeeping activities to facilitate the smooth running of patient services. This includes but is not limited to co-ordinating expiry date checking and stock rotation on shelves, undertaking weekday filing & stock cycle counts and weekly dispensary consumables top-ups.
• Supporting the supervision of assistants in the team through the organisation and prioritisation of workload.

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

• To work in the dispensary and use the pharmacy dispensing system to dispense medicines for inpatient, discharge and outpatient prescriptions ensuring the work is carried out accurately, safely and efficiently following current departmental procedures.
• To facilitate the ‘fast track’ dispensing of medicines as needed for patients.
• To accurately supply and dispense Controlled Drugs (CDs) on request from clinical areas and discharge/ outpatient prescriptions in accordance with departmental procedures and legal requirements for record keeping, storage, and transportation of CDs.
• To accurately dispensing private, compassionate and unlicensed use prescriptions in accordance with departmental procedures and legal requirements for record keeping.
• To conduct reception duties when required where needed throughout the working day.
• To answer the telephone promptly and politely where needed throughout the working day:

Ø To deal with queries and respond to them promptly
Ø To relay complete and accurate information

Ø To recognise self-limitations and refer to a more senior colleague where appropriate.

• To deliver a customer-focused service to all patients who attend the Dispensary.
• To adhere to the highest principles of customer services when dealing with patients, staff and the public.
• To take action to ensure that to-follow medicines for patients are followed up and a supply made within a suitable timeframe. This includes referring to a more senior member of the team where long delays are identified to get advice on appropriate action to be taken.
• To facilitate the prompt replacement and recall of paediatric flying squad kits and maintain accurate records in accordance with departmental procedures.
• To undertake daily stock counts and expiry date checks as part of departmental cycle count requirements.
• To dispose of expired stocks in accordance with departmental procedures.

To attend and actively participate in weekly Patient Services team meetings and other relevant departmental meetings to contribute to improvements in service deliver

Please refer the Job description for details