Senior Associate Analyst

at  Commonwealth Bank

Organization: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Each of us globally is dedicated to offering outstanding service, excellent advice and intuitive solutions to help our customers manage their finances in the ways they want to. Regardless of where you work within our organisation, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

ESSENTIAL SKILLS:

• 1-3 years of Relevant experience in Customer Support and Banking domain
• Utilise a customer centric approach to interact with customers by Messaging to develop customer relationships through demonstrating a personal interest, creating self-service opportunities and facilitate customer request.
• Use your knowledge of the Bank’s products and services to attend to the customers’ identified financial needs gained through ongoing training.
• Achieve customer service excellence by understanding and practicing the Bank’s customer service standards

EDUCATION QUALIFICATIONS:

• Bachelor’s degree in Business Management/ Business Administration/ Computer Applications & Commerce
  If you’re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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  Advertising End Date: 18/02/202

• Act as a role model by consistently displaying leadership behaviours that encourage productive working relationships and a strong performance culture.
• Contribute to an error free process by adhering to process policies & procedures.
• Encourage and drive the identification of process improvements and assist with driving higher levels of customer satisfaction.
• Contribute to the success of the site through collaboration.
• Deal with complex enquiries and manage complaints within your delegation.
• Maintain clear and effective communication with your Team Manager regarding any issues or concerns and collate common themes.