Senior Associate, Client Processing Team Lead

at  BNY Mellon

Overview
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Associate to join our Transfer Agency team. This role is located in Luxembourg – hybrid.

EMPLOYER DESCRIPTION:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world’s financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It’s the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers

IN THIS ROLE, YOU’LL MAKE AN IMPACT IN THE FOLLOWING WAYS:

Develop deep understanding of Transfer Agency functionalized teams
Build a thorough understanding of the client’s business and requirements
Work as part of a dynamic team to service multiple clients
Oversees the administration of multiple clients, duties which will include, but are not limited to:
Account opening
Static updates/amendments
Account closures/obfuscations
Oversight of Offshore Partners in strategic BNY locations to deliver first class service to clients
Client escalations
Auditor coordination and query resolution
Error reviews and ownership
Procedure updates and maintenance
New business onboarding

TO BE SUCCESSFUL IN THIS ROLE, WE’RE SEEKING THE FOLLOWING:

Financial services background preferred.
Experience in fund administration/transfer agency processes advantageous.
Effective written and oral communication skills with a proven ability to communicate with clients and team members. Proficiency in English.
Excellent technical and numerical skills, with accurate analysis & checking of work.
Have a flexible attitude responding to the varying demands experienced in a financial services environment.
Develop own knowledge, to include the financial products used by our clients, operational procedures within the department and those of our internal stakeholders and current market developments.
At BNY, our culture speaks for itself. Here’s a few of our awards:
America’s Most Innovative Companies, Fortune, 2024
World’s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024
“Most Just Companies”, Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg’s Gender Equality Index (GEI), 2023