Senior Associate, Client Service

at  BNY Mellon

Overview
Senior Associate, Client Service
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the centre of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We welcome you to apply! When applying to this general posting, our expert BNY Talent Acquisition Team may also review your resume for consideration across other open roles within the company.
We’re seeking future team members for our Senior Associate, Client Service with roles located in Pittsburgh, PA or Lake Mary, FL in Hybrid positions.

EMPLOYER DESCRIPTION:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world’s financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It’s the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

IN THIS ROLE, YOU’LL MAKE AN IMPACT IN THE FOLLOWING WAYS:

Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY.
Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
Applies advanced problem-solving skills, judgement, and experience to analyze information.
Uses developed communication skills to deliver high quality service to a specialized client base.
Provides individuals at assigned clients information related to BNYs products and services representing an array of lines of business and geographies and leverages an in-depth understanding of broader BNY services and offerings.
Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY.
Resolves complex or non-routine client issues or inquires, as needed.
Uses in-depth knowledge of client issues and needs to contribute to business development efforts.
Uses understanding of BNY products and services to best propose expanded offerings to clients for front office consideration. Leads and participates in internal activities and initiatives designed to improve the client experience.
Helps develop process improvements.
No direct reports. Provides guidance to less experienced team members.
Supports multiple, complex client accounts.

TO BE SUCCESSFUL IN THIS ROLE, WE’RE SEEKING THE FOLLOWING:

Bachelors degree or the equivalent combination of education and experience is required.
5-7 years of total work experience preferred.
Experience in an operational area and/or client services preferred.
At BNY, our culture speaks for itself. Here’s a few of our awards:
America’s Most Innovative Companies, Fortune, 2024
World’s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024
“Most Just Companies”, Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg’s Gender Equality Index (GEI), 2023