Senior Associate Continuous Improvement

at  Amgen

Join our team at AMGEN Capability Center Portugal, number 1 company in Best Workplaces https://www.greatplacetowork.pt/ ranking in Portugal (category 201-500 employees) by the Great Place to Work Institute. We have a team of over 300 talented people and more than 35 different nationalities, diverse areas of expertise and professional experience that are shaping the future of healthcare. This is your chance to explore a world of opportunities in different areas such as Cybersecurity, Data & Analytics, Digital, Technology and Innovation, Finance, General & Admin, Human Resources, Regulatory Affairs and many more. In Lisbon’s city center, our AMGEN office fosters innovation, excellence, and inspiration. Come thrive with us at AMGEN, supporting our mission To Serve Patients. What we do at AMGEN matters in people’s lives.

WHAT WE EXPECT OF YOU

We are all different, but we all contribute uniquely to serving patients. What we are looking for in you, as a professional (experienced), are the following qualifications and skills:

Basic Qualifications

• Bachelor’s Degree in Business Administrations, Engineering, Operations Management, data analytics or a related field.
• 2-4 years of experience in process improvement, project management, or a similar role.
• Basic knowledge of business process mapping and performance measurement.

Preferred Qualifications

• Excellent verbal, written, and interpersonal communication skills, including the ability to concisely present various subjects to leadership and coordinate all functional leads to provide requested data/updates.
• Lean Six Sigma Green Belt or experience process mapping and leading process improvement projects.
• Skilled with formulating data and ideas into concise and meaningful visual communication in tools such as PowerPoint.
• Demonstrated project management and organizational skills.
• Proficiency in data analytics, visualization, or automation tools such as Tableau, Smartsheet, Alteryx and UiPath.
• Demonstrated initiative (self-starting) and influencing without authority.
• Strong attention to detail and the ability to work across multiple projects simultaneously.

Competencies

• Action oriented and able to take on new challenges with enthusiasm.
• Results driven with a track record of successful delivery of complex projects.
• Demonstrates critical project management skills, proficiency in planning from beginning to end, priority setting, deliver results on time and multi-tasking.
• Systems savvy, the ability to clearly articulate process and operating requirements.
• Ability to think critically, proactively anticipate problems and propose solutions.

The Sr. Associate Continuous Improvement (CI) works to support all the capabilities within the ACCP, including Site Operations and GCO Capabilities. The Sr Associate will lead business process improvement projects, working with general direction and objectives to partner with capability leads and teams. This individual will gather important data to understand the current process, identify opportunities for improvement, lead root cause analysis, and lead or participate in process improvement. In leading improvements, the Sr Associate will partner in setting objectives, establish project timelines, report on progress, and recognize and escalate problems.
In addition to process improvement, the Sr Associate will support management with driving cross-functional initiatives that are key to delivering on the long-range vision of the Amgen Capability Center Portugal. This individual will work out of the Amgen Capability Center located in Lisbon, Portugal, and report directly to Continuous Improvement Senior Manager.

In more details

• Lead and manage low to medium complexity process improvement projects to standardize, simplify and automate business processes to improve the efficiency, effectiveness of process controls, and improve customer satisfaction across different capabilities in ACCP.
• Proactively determine future process improvement opportunities and present options to leadership for review.
• Develop visual performance measurements and assist with operational design.
• Create and manage informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement
• Applies knowledge and understanding of customer needs and other internal/external contacts to identify meaningful process improvements.
• Identify and monitor both recurring reporting requirements and assigned and ad hoc project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues.