Senior Associate, Corporate Trust, Client Service

at  BNY Mellon

Overview
Senior Associate, Corporate Trust, Client Service
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Senior Associate to join our Corporate Trust, Client Service team. This role is located in Manchester, UK and will be working in a hybrid capacity (3 days a week in the office).

EMPLOYER DESCRIPTION:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world’s financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It’s the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers

IN THIS ROLE, YOU’LL MAKE AN IMPACT IN THE FOLLOWING WAYS:

Day to day oversight of the assigned portfolios to ensure high Client Experience Levels and support multiple, complex client accounts.
Transaction Management: - Cash & Trade (Loans, Bonds etc) Management Oversight – ability to engage with Clients to ensure timely execution, Report Review and preparation on Portfolio’s Performance, Monitoring of Service Level
Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY. The one of primary responsibility is the management of a portfolio of loans in which BNY act as facility agent and/or security trustee. The Senior Associate will quickly address and resolve problems, possess strong decision-making and organizational skills.
Collaboration: Continuous dialogue and open communication with Lead Manager and Group Manager on status of work being completed by supporting teams
Leads and participates in internal activities and initiatives designed to improve the client experience. Helps develop process improvements.
Preparing and distributing notices to Client and each syndicate lender as required by the Credit Facility, including Reminders, Rollovers & Rate sets
Calculating interest rates for each accrual period and distributing rate set notices
Track and pay multiple lenders in a single interest period removing Lender of Record claims
Billing and collecting principal, interest, and fee payments from Client. Distributing all funds collected to the syndicate lenders
Collecting of financial statements and compliance requirements from Client as required by the Credit Facility, forwarding such information to each syndicate lender in accordance with the Credit Facility
Processing lender assignments and maintaining the official lender register
Full capability to support official Alternative Reference Rates in accordance with published conventions
Employee Development: Key role in training of support team on Client and deal specific requirements
Develop strong working relationships with Front Office Relationship Managers
Identify and resolve issues while serving as a high-level escalation point for complex situations and ensure that they are brought to a successful resolution
Resolves complex or non-routine client issues or inquires, as needed.
Central point of contact for business development and assume client onboarding and/or risk management responsibilities

TO BE SUCCESSFUL IN THIS ROLE, WE’RE SEEKING THE FOLLOWING:

Experience in Corporate Trust or related in financial markets/securities industry (with specific experience in the role of facility/security agent)
Strong Client Management Experience and Ability to review deal governing documents
Experience in Loans (syndicated, bi-lateral, real estate) very desirable
Solid understanding of the product(s) administered by the group and thorough understanding of risk management and control practices.
To proactively monitor and manage the activities performed within our business partners outside of Ireland
Effective interpersonal, oral and written communication skills
Excellent analytical, organisational and time management skills with the ability to meet tight deadlines
Problem solving skills, judgement, and experience to analyze information
Proficiency in using Microsoft packages particularly Excel
At BNY, our culture speaks for itself. Here’s a few of our awards:
America’s Most Innovative Companies, Fortune, 2024
World’s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024
“Most Just Companies”, Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg’s Gender Equality Index (GEI), 2023